View table: EOL
Table structure:
- Platform - String
- MajorRelease - String
- ItemType - String
- ItemName - String
- ReleaseAvailable - String
- EOLTrack - Boolean
- EOLEOCSAnnouncement - String
- LastOrderDate - String
- EndOfMaintenance - String
- EndOfSupport - String
- Documentation - Wikitext
- Comments - Wikitext
This table has 708 rows altogether.
| Page | Platform | MajorRelease | ItemType | ItemName | ReleaseAvailable | EOLTrack | EOLEOCSAnnouncement | LastOrderDate | EndOfMaintenance | EndOfSupport | Documentation | Comments |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3rd Party Fax to iWD Upgrade/EOL/7.6 | Genesys Engage on-premises | 7.6 | Product | 3rd Party Fax to iWD Upgrade | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| 3rd Party Work Items to iWD Upgr./EOL/7.6 | Genesys Engage on-premises | 7.6 | Product | 3rd Party Work Items to iWD Upgr. | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| 3rd Party Work Items/EOL/7.6 | Genesys Engage on-premises | 7.6 | Product | 3rd Party Work Items | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Advisors Genesys Adapter/EOL/ | Genesys Engage on-premises | Product | Advisors Genesys Adapter | No | ||||||||
| Advisors Platform/EOL/ | Genesys Engage on-premises | Product | Advisors Platform | No | ||||||||
| Agent Advisor/EOL/8.5 | Genesys Engage on-premises | 8.5 | Product | Agent Advisor | 2016 | Yes | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Agent Connector/EOL/7.6 | Genesys Engage on-premises | 7.6 | Product | Agent Connector | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| AI-powered Forecasting & Scheduling/EOL/ | PureConnect | Component | AI-powered Forecasting & Scheduling | Yes | April 30, 2021 | April 30, 2021 | December 31, 2021 | December 31, 2021 | End of Life Announcement | |||
| AIModule for ASR & TTS/EOL/7.6 | Genesys Engage on-premises | 7.6 | Product | AIModule for ASR & TTS | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| AIModule for ASR & TTS/EOL/8.0 | Genesys Engage on-premises | 8.0 | Product | AIModule for ASR & TTS | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| AIModule for ASR & TTS/EOL/8.1 | Genesys Engage on-premises | 8.1 | Product | AIModule for ASR & TTS | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Base7/EOL/All versions | Genesys Engage on-premises | All versions | Product | base7 | 2008 | Yes | July 3, 2017 | July 3, 2017 | July 3, 2017 | October 1, 2017 | End of Life Announcement | |
| Blue Pumpkin Integration/EOL/7.1 | Genesys Engage on-premises | 7.1 | Product | Blue Pumpkin Integration | December 17, 2004 | Yes | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS. 7.1 was the only version of this product. |
| Call Center Advisor - Mobile Edition/EOL/8.1 | Genesys Engage on-premises | 8.1 | Product | Call Center Advisor - Mobile Edition | 2016 | Yes | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Call Center Advisor - Mobile Edition/EOL/8.5 | Genesys Engage on-premises | 8.5 | Product | Call Center Advisor - Mobile Edition | 2016 | Yes | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Call Concentrator/EOL/All versions | Genesys Engage on-premises | All versions | Product | Call Concentrator | April 25, 2006 | Yes | November 3, 2010 | December 31, 2012 | November 3, 2010 | November 3, 2014 | End of Life Announcement | Reached EOS |
| Call Qualification Parking/EOL/7.6 | Genesys Engage on-premises | 7.6 | Product | Call Qualification Parking | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Call Qualification Parking/EOL/8.0 | Genesys Engage on-premises | 8.0 | Product | Call Qualification Parking | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Call Qualification Parking/EOL/8.1 | Genesys Engage on-premises | 8.1 | Product | Call Qualification Parking | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| CallPath/EOL/All versions | Genesys Engage on-premises | All versions | Product | CallPath | Yes | June 30, 2010 | End of Life Announcement | Reached EOS | ||||
| CC Analyzer /EOL/7.6 | Genesys Engage on-premises | 7.6 | Product | CC Analyzer | Yes | August 7, 2013 | February 7, 2014 | End of Life Announcement | ||||
| CC Analyzer/CCPulse+/EOL/7.5 | Genesys Engage on-premises | 7.5 | Product | CC Analyzer/CCPulse+ | December 11, 2008 | No | To Be Determined | To Be Determined | Will be announced when dates for G9 are known | |||
| CC Analyzer/EOL/7.2 | Genesys Engage on-premises | 7.2 | Product | CC Analyzer | No | To Be Determined | To Be Determined | |||||
| CC Pulse+ Templates/EOL/7.2 | Genesys Engage on-premises | 7.2 | Product | CCPulse+ Templates | No | |||||||
| CC Pulse+/EOL/7.5 | Genesys Engage on-premises | 7.5 | Product | CC Pulse+ | No | To Be Determined | To Be Determined | |||||
| CCA Reporting Templates/EOL/All versions | Genesys Engage on-premises | All versions | Component | CCA Reporting Templates | Yes | May 31, 2019 | Not Applicable | Not Applicable | May 31, 2021 | End of Life Announcement | ||
| CCON to Info Mart Upgrade/EOL/7.6 | Genesys Engage on-premises | 7.6 | Product | CCON to Info Mart Upgrade | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| CCON to Info Mart Upgrade/EOL/8.0 | Genesys Engage on-premises | 8.0 | Product | CCON to Info Mart Upgrade | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| CCPulse and CCPulse+/EOL/All versions | Genesys Engage on-premises | All versions | Component | CCPulse and CCPulse+ | Yes | January 31, 2021 | December 31, 2022 | End of Component Support Announcement | ||||
| Cloud Contact Center Chat/EOL/ | Genesys Multicloud CX | Product | Cloud Contact Center Chat | No | July 1, 2021 | July 1, 2021 | July 1, 2021 | December 31, 2021 | Cloud Service Feature Deprecation | |||
| Co-browse/EOL/All versions | Genesys Engage on-premises | All versions | Product | Co-browse | Yes | January 19, 2022 | July 19, 2022 | July 19, 2023 | January 31, 2024 | End of Life Announcement | ||
| Co-browse/EOL/All versions | Genesys Multicloud CX | All versions | Product | Co-browse | Yes | January 19, 2022 | July 19, 2022 | July 19, 2023 | January 31, 2024 | End of Life Announcement | ||
| Composer/EOL/ | Genesys Engage on-premises | Product | Composer | No | ||||||||
| Contact Center Analyzer (CCA)/EOL/All versions | Genesys Engage on-premises | All versions | Component | Contact Center Analyzer (CCA) | Yes | May 31, 2019 | Not Applicable | Not Applicable | May 31, 2021 | End of Component Support Announcement | ||
| Contact Center/Workforce Advisor/EOL/ | Genesys Engage on-premises | Product | Contact Center/Workforce Advisor | No | ||||||||
| CTI AIM (Cisco)/EOL/7.6 | Genesys Engage on-premises | 7.6 | Product | CTI AIM (Cisco) | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| CTI AIM (Cisco)/EOL/8.1 | Genesys Engage on-premises | 8.1 | Product | CTI AIM (Cisco) | Yes | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Customer Interaction Portal/EOL/ | Genesys Engage on-premises | Product | Customer Interaction Portal | No | Expect to have separate GCIP DR6 | |||||||
| Data Mart/EOL/All versions | Genesys Engage on-premises | All versions | Component | Data Mart | Yes | May 31, 2019 | Not Applicable | Not Applicable | May 31, 2021 | |||
| Data Modeling Assistant/EOL/All versions | Genesys Engage on-premises | All versions | Component | Data Modeling Assistant | Yes | May 31, 2019 | Not Applicable | Not Applicable | May 31, 2021 | |||
| Data Sourcer/EOL/All versions | Genesys Engage on-premises | All versions | Component | Data Sourcer | Yes | May 31, 2019 | Not Applicable | Not Applicable | May 31, 2021 | |||
| Discover / Skills Database/EOL/4.3 | Genesys Engage on-premises | 4.3 | Component | Discover / Skills Database | Yes | July 31, 2019 | Not Applicable | Not Applicable | December 31, 2019 | End of Component Support Announcement | ||
| Enterprise SDK/EOL/All versions | Genesys Engage on-premises | All versions | Product | Enterprise SDK | May 7, 2010 | Yes | November 30, 2020 | May 31, 2021 | Includes only the standalone version of ESDK. | |||
| EOLData | Genesys Engage on-premises | Component | Genesys Administrator | No | ||||||||
| EOLData | Genesys Engage on-premises | Component | IP TServers | No | ||||||||
| EOLData | Genesys Engage on-premises | Component | Network Tservers | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Advisors Genesys Adapter | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Advisors Platform | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Composer | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Contact Center/Workforce Advisor | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Customer Interaction Portal | No | Expect to have separate GCIP DR6 | |||||||
| EOLData | Genesys Engage on-premises | Product | eServices/Multimedia | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Genesys Desktop | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Genesys Integration Server | No | Not on EOL track for now; version 7.1 is still needed | |||||||
| EOLData | Genesys Engage on-premises | Product | Genesys Studio | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Informiam Custom Application | No | Probably already EOL, clean up | |||||||
| EOLData | Genesys Engage on-premises | Product | Informiam Framework | No | Probably already EOL, clean up | |||||||
| EOLData | Genesys Engage on-premises | Product | Interaction Concentrator | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Interaction SDK | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Intraday Advisor | No | Never came out as a product, need to clean up | |||||||
| EOLData | Genesys Engage on-premises | Product | Management Framework | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Outbound Contact | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Platform SDK | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Polycom IP 7000 Conference Phone | Yes | May 31, 2019 | June 30, 2019 | June 30, 2019 | June 30, 2019 | ||||
| EOLData | Genesys Engage on-premises | Product | Real-Time Metrics Engine | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | UC Connect | No | ||||||||
| EOLData | Genesys Engage on-premises | Product | Universal Workflow | No | ||||||||
| EOLData | Genesys Engage on-premises | 1.2 | Product | Open Speech Dialog | Yes | Not Applicable | Expired | Expired | March 31, 2012 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 1.4 | Product | Open Speech Dialog | Yes | Not Applicable | Expired | Expired | March 31, 2012 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 10 | Product | Nuance Evaluation Studio | Yes | April 30, 2020 | April 30, 2020 | April 30, 2020 | April 30, 2020 | |||
| EOLData | Genesys Engage on-premises | 10 | Product | Nuance Recognizer | Yes | April 30, 2020 | October 30, 2020 | October 30, 2021 | June 30, 2022 | |||
| EOLData | Genesys Engage on-premises | 10 | Product | Nuance VocalPassword | Yes | April 30, 2020 | Not Applicable | Not Applicable | 31-Oct-2020 | |||
| EOLData | Genesys Engage on-premises | 2.0 | Product | Nuance Dial Modes Core | Yes | April 30, 2020 | April 30, 2020 | April 30, 2020 | April 30, 2020 | |||
| EOLData | Genesys Engage on-premises | 2.0 | Product | Nuance ScanSoft & SpeechWorks OSDM all types | Yes | Not Applicable | Expired | Expired | Expired | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 2.9 | Product | Informiam Historical Option | Yes | February 7, 2012 | February 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 2.x | Product | Nuance OSDM – all types | Yes | February 7, 2012 | March 31, 2013 | December 31, 2012 | March 31, 2014 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 3.0 | Product | Nuance OSR | Yes | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 3.0 | Product | Nuance RealSpeak | Yes | Not Applicable | Expired | Expired | Expired | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 3.0 | Product | Nuance Speechify TTS | Yes | Not Applicable | Expired | Expired | Expired | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 3.1 | Product | Informiam Contact Center Advisor /Workforce Option | Yes | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | |||
| EOLData | Genesys Engage on-premises | 3.1 | Product | Informiam Platform | Yes | February 7, 2012 | February 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 3.1 | Product | SAP BusinessObjects Enterprise (BOE) | Yes | January 1, 2016 | June 30, 2016 | December 31, 2015 | December 31, 2017 | |||
| EOLData | Genesys Engage on-premises | 3.1 | Product | SWMS | Yes | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 3.5.1 | Product | Nuance Real Speak TTS Lang | Yes | Not Applicable | Expired | Expired | Expired | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 3.x | Product | Nuance Prompt Sculptor | Yes | February 7, 2012 | March 31, 2013 | December 31, 2012 | March 31, 2014 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 4.0 | Product | Nuance RealSpeak | Yes | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 4.0 | Product | Nuance Verifier | Yes | February 7, 2012 | March 31, 2012 | December 31, 2011 | September 30, 2013 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 4.1 | Product | Nuance Verifier | Yes | February 7, 2012 | June 30, 2013 | March 31, 2013 | June 30, 2014 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 4.2 and earlier | Product | Genesys Express | 2002 | Yes | April 15, 2009 | April 15, 2009 | April 15, 2009 | April 15, 2009 | Reached EOS | |
| EOLData | Genesys Engage on-premises | 4.2 and earlier | Product | Gplus Adapter for Aspect WFM | Yes | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 4.2 and earlier | Product | Gplus Adapter for IEX WFM | Yes | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 4.2 and earlier | Product | Gplus Adapter for Teleopti WFM | Yes | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 4.2 and earlier | Product | Gplus Adapter for Verint WFM | Yes | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 4.5 | Product | Genesys Express | August 2, 2007 | Yes | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS. Express 4.5 is packaged with 7.5 components. Therefore, 7.5 EOL timeframes are applicable to Genesys Express. | |
| EOLData | Genesys Engage on-premises | 4.5 | Product | Gplus Adapter for Aspect WFM | August 2011 thru July 2013 | Yes | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | ||
| EOLData | Genesys Engage on-premises | 4.5 | Product | Gplus Adapter for IEX WFM | August 2011 thru July 2013 | Yes | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | ||
| EOLData | Genesys Engage on-premises | 4.5 | Product | Gplus Adapter for Teleopti WFM | August 2011 thru July 2013 | Yes | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | ||
| EOLData | Genesys Engage on-premises | 4.5 | Product | Gplus Adapter for Verint WFM | August 2011 thru July 2013 | Yes | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | ||
| EOLData | Genesys Engage on-premises | 4.5 | Product | Nuance RealSpeak | Yes | February 7, 2012 | December 31, 2013 | December 31, 2012 | March 31, 2014 | Reached EOS | ||
| EOLData | Genesys Engage on-premises | 4.6 | Product | Genesys Express Agent Scripting | May 1, 2016 | Yes | December 22, 2017 | June 15, 2018 | June 15, 2019 | December 31, 2019 |