View table: EOL

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Table structure:

  • Platform - String
  • MajorRelease - String
  • ItemType - String
  • ItemName - String
  • ReleaseAvailable - String
  • EOLTrack - Boolean
  • EOLEOCSAnnouncement - String
  • LastOrderDate - String
  • EndOfMaintenance - String
  • EndOfSupport - String
  • Documentation - Wikitext
  • Comments - Wikitext

This table has 708 rows altogether.

Page Platform MajorRelease ItemType ItemName ReleaseAvailable EOLTrack EOLEOCSAnnouncement LastOrderDate EndOfMaintenance EndOfSupport Documentation Comments
3rd Party Fax to iWD Upgrade/EOL/7.6 Genesys Engage on-premises 7.6 Product 3rd Party Fax to iWD Upgrade Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
3rd Party Work Items to iWD Upgr./EOL/7.6 Genesys Engage on-premises 7.6 Product 3rd Party Work Items to iWD Upgr. Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
3rd Party Work Items/EOL/7.6 Genesys Engage on-premises 7.6 Product 3rd Party Work Items Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Advisors Genesys Adapter/EOL/ Genesys Engage on-premises Product Advisors Genesys Adapter No
Advisors Platform/EOL/ Genesys Engage on-premises Product Advisors Platform No
Agent Advisor/EOL/8.5 Genesys Engage on-premises 8.5 Product Agent Advisor 2016 Yes September 14, 2018 March 31, 2019 March 31, 2020 September 30, 2020 End of Life Announcement
Agent Connector/EOL/7.6 Genesys Engage on-premises 7.6 Product Agent Connector Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
AI-powered Forecasting & Scheduling/EOL/ PureConnect Component AI-powered Forecasting & Scheduling Yes April 30, 2021 April 30, 2021 December 31, 2021 December 31, 2021 End of Life Announcement
AIModule for ASR & TTS/EOL/7.6 Genesys Engage on-premises 7.6 Product AIModule for ASR & TTS Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
AIModule for ASR & TTS/EOL/8.0 Genesys Engage on-premises 8.0 Product AIModule for ASR & TTS Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
AIModule for ASR & TTS/EOL/8.1 Genesys Engage on-premises 8.1 Product AIModule for ASR & TTS Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Base7/EOL/All versions Genesys Engage on-premises All versions Product base7 2008 Yes July 3, 2017 July 3, 2017 July 3, 2017 October 1, 2017 End of Life Announcement
Blue Pumpkin Integration/EOL/7.1 Genesys Engage on-premises 7.1 Product Blue Pumpkin Integration December 17, 2004 Yes November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 End of Life Announcement Reached EOS. 7.1 was the only version of this product.
Call Center Advisor - Mobile Edition/EOL/8.1 Genesys Engage on-premises 8.1 Product Call Center Advisor - Mobile Edition 2016 Yes September 14, 2018 March 31, 2019 March 31, 2020 September 30, 2020 End of Life Announcement
Call Center Advisor - Mobile Edition/EOL/8.5 Genesys Engage on-premises 8.5 Product Call Center Advisor - Mobile Edition 2016 Yes September 14, 2018 March 31, 2019 March 31, 2020 September 30, 2020 End of Life Announcement
Call Concentrator/EOL/All versions Genesys Engage on-premises All versions Product Call Concentrator April 25, 2006 Yes November 3, 2010 December 31, 2012 November 3, 2010 November 3, 2014 End of Life Announcement Reached EOS
Call Qualification Parking/EOL/7.6 Genesys Engage on-premises 7.6 Product Call Qualification Parking Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Call Qualification Parking/EOL/8.0 Genesys Engage on-premises 8.0 Product Call Qualification Parking Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Call Qualification Parking/EOL/8.1 Genesys Engage on-premises 8.1 Product Call Qualification Parking Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
CallPath/EOL/All versions Genesys Engage on-premises All versions Product CallPath Yes June 30, 2010 End of Life Announcement Reached EOS
CC Analyzer /EOL/7.6 Genesys Engage on-premises 7.6 Product CC Analyzer Yes August 7, 2013 February 7, 2014 End of Life Announcement
CC Analyzer/CCPulse+/EOL/7.5 Genesys Engage on-premises 7.5 Product CC Analyzer/CCPulse+ December 11, 2008 No To Be Determined To Be Determined Will be announced when dates for G9 are known
CC Analyzer/EOL/7.2 Genesys Engage on-premises 7.2 Product CC Analyzer No To Be Determined To Be Determined
CC Pulse+ Templates/EOL/7.2 Genesys Engage on-premises 7.2 Product CCPulse+ Templates No
CC Pulse+/EOL/7.5 Genesys Engage on-premises 7.5 Product CC Pulse+ No To Be Determined To Be Determined
CCA Reporting Templates/EOL/All versions Genesys Engage on-premises All versions Component CCA Reporting Templates Yes May 31, 2019 Not Applicable Not Applicable May 31, 2021 End of Life Announcement
CCON to Info Mart Upgrade/EOL/7.6 Genesys Engage on-premises 7.6 Product CCON to Info Mart Upgrade Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
CCON to Info Mart Upgrade/EOL/8.0 Genesys Engage on-premises 8.0 Product CCON to Info Mart Upgrade Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
CCPulse and CCPulse+/EOL/All versions Genesys Engage on-premises All versions Component CCPulse and CCPulse+ Yes January 31, 2021 December 31, 2022 End of Component Support Announcement
Cloud Contact Center Chat/EOL/ Genesys Multicloud CX Product Cloud Contact Center Chat No July 1, 2021 July 1, 2021 July 1, 2021 December 31, 2021 Cloud Service Feature Deprecation
Co-browse/EOL/All versions Genesys Engage on-premises All versions Product Co-browse Yes January 19, 2022 July 19, 2022 July 19, 2023 January 31, 2024 End of Life Announcement
Co-browse/EOL/All versions Genesys Multicloud CX All versions Product Co-browse Yes January 19, 2022 July 19, 2022 July 19, 2023 January 31, 2024 End of Life Announcement
Composer/EOL/ Genesys Engage on-premises Product Composer No
Contact Center Analyzer (CCA)/EOL/All versions Genesys Engage on-premises All versions Component Contact Center Analyzer (CCA) Yes May 31, 2019 Not Applicable Not Applicable May 31, 2021 End of Component Support Announcement
Contact Center/Workforce Advisor/EOL/ Genesys Engage on-premises Product Contact Center/Workforce Advisor No
CTI AIM (Cisco)/EOL/7.6 Genesys Engage on-premises 7.6 Product CTI AIM (Cisco) Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
CTI AIM (Cisco)/EOL/8.1 Genesys Engage on-premises 8.1 Product CTI AIM (Cisco) Yes May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Customer Interaction Portal/EOL/ Genesys Engage on-premises Product Customer Interaction Portal No Expect to have separate GCIP DR6
Data Mart/EOL/All versions Genesys Engage on-premises All versions Component Data Mart Yes May 31, 2019 Not Applicable Not Applicable May 31, 2021
Data Modeling Assistant/EOL/All versions Genesys Engage on-premises All versions Component Data Modeling Assistant Yes May 31, 2019 Not Applicable Not Applicable May 31, 2021
Data Sourcer/EOL/All versions Genesys Engage on-premises All versions Component Data Sourcer Yes May 31, 2019 Not Applicable Not Applicable May 31, 2021
Discover / Skills Database/EOL/4.3 Genesys Engage on-premises 4.3 Component Discover / Skills Database Yes July 31, 2019 Not Applicable Not Applicable December 31, 2019 End of Component Support Announcement
Enterprise SDK/EOL/All versions Genesys Engage on-premises All versions Product Enterprise SDK May 7, 2010 Yes November 30, 2020 May 31, 2021 Includes only the standalone version of ESDK.
EOLData Genesys Engage on-premises Component Genesys Administrator No
EOLData Genesys Engage on-premises Component IP TServers No
EOLData Genesys Engage on-premises Component Network Tservers No
EOLData Genesys Engage on-premises Product Advisors Genesys Adapter No
EOLData Genesys Engage on-premises Product Advisors Platform No
EOLData Genesys Engage on-premises Product Composer No
EOLData Genesys Engage on-premises Product Contact Center/Workforce Advisor No
EOLData Genesys Engage on-premises Product Customer Interaction Portal No Expect to have separate GCIP DR6
EOLData Genesys Engage on-premises Product eServices/Multimedia No
EOLData Genesys Engage on-premises Product Genesys Desktop No
EOLData Genesys Engage on-premises Product Genesys Integration Server No Not on EOL track for now; version 7.1 is still needed
EOLData Genesys Engage on-premises Product Genesys Studio No
EOLData Genesys Engage on-premises Product Informiam Custom Application No Probably already EOL, clean up
EOLData Genesys Engage on-premises Product Informiam Framework No Probably already EOL, clean up
EOLData Genesys Engage on-premises Product Interaction Concentrator No
EOLData Genesys Engage on-premises Product Interaction SDK No
EOLData Genesys Engage on-premises Product Intraday Advisor No Never came out as a product, need to clean up
EOLData Genesys Engage on-premises Product Management Framework No
EOLData Genesys Engage on-premises Product Outbound Contact No
EOLData Genesys Engage on-premises Product Platform SDK No
EOLData Genesys Engage on-premises Product Polycom IP 7000 Conference Phone Yes May 31, 2019 June 30, 2019 June 30, 2019 June 30, 2019
EOLData Genesys Engage on-premises Product Real-Time Metrics Engine No
EOLData Genesys Engage on-premises Product UC Connect No
EOLData Genesys Engage on-premises Product Universal Workflow No
EOLData Genesys Engage on-premises 1.2 Product Open Speech Dialog Yes Not Applicable Expired Expired March 31, 2012 Reached EOS
EOLData Genesys Engage on-premises 1.4 Product Open Speech Dialog Yes Not Applicable Expired Expired March 31, 2012 Reached EOS
EOLData Genesys Engage on-premises 10 Product Nuance Evaluation Studio Yes April 30, 2020 April 30, 2020 April 30, 2020 April 30, 2020
EOLData Genesys Engage on-premises 10 Product Nuance Recognizer Yes April 30, 2020 October 30, 2020 October 30, 2021 June 30, 2022
EOLData Genesys Engage on-premises 10 Product Nuance VocalPassword Yes April 30, 2020 Not Applicable Not Applicable 31-Oct-2020
EOLData Genesys Engage on-premises 2.0 Product Nuance Dial Modes Core Yes April 30, 2020 April 30, 2020 April 30, 2020 April 30, 2020
EOLData Genesys Engage on-premises 2.0 Product Nuance ScanSoft & SpeechWorks OSDM all types Yes Not Applicable Expired Expired Expired Reached EOS
EOLData Genesys Engage on-premises 2.9 Product Informiam Historical Option Yes February 7, 2012 February 7, 2012 August 7, 2013 February 7, 2014 Reached EOS
EOLData Genesys Engage on-premises 2.x Product Nuance OSDM – all types Yes February 7, 2012 March 31, 2013 December 31, 2012 March 31, 2014 Reached EOS
EOLData Genesys Engage on-premises 3.0 Product Nuance OSR Yes February 7, 2012 March 31, 2012 December 31, 2011 March 31, 2013 Reached EOS
EOLData Genesys Engage on-premises 3.0 Product Nuance RealSpeak Yes Not Applicable Expired Expired Expired Reached EOS
EOLData Genesys Engage on-premises 3.0 Product Nuance Speechify TTS Yes Not Applicable Expired Expired Expired Reached EOS
EOLData Genesys Engage on-premises 3.1 Product Informiam Contact Center Advisor /Workforce Option Yes February 7, 2012 August 7, 2012 August 7, 2013 February 7, 2014
EOLData Genesys Engage on-premises 3.1 Product Informiam Platform Yes February 7, 2012 February 7, 2012 August 7, 2013 February 7, 2014 Reached EOS
EOLData Genesys Engage on-premises 3.1 Product SAP BusinessObjects Enterprise (BOE) Yes January 1, 2016 June 30, 2016 December 31, 2015 December 31, 2017
EOLData Genesys Engage on-premises 3.1 Product SWMS Yes February 7, 2012 March 31, 2012 December 31, 2011 March 31, 2013 Reached EOS
EOLData Genesys Engage on-premises 3.5.1 Product Nuance Real Speak TTS Lang Yes Not Applicable Expired Expired Expired Reached EOS
EOLData Genesys Engage on-premises 3.x Product Nuance Prompt Sculptor Yes February 7, 2012 March 31, 2013 December 31, 2012 March 31, 2014 Reached EOS
EOLData Genesys Engage on-premises 4.0 Product Nuance RealSpeak Yes February 7, 2012 March 31, 2012 December 31, 2011 March 31, 2013 Reached EOS
EOLData Genesys Engage on-premises 4.0 Product Nuance Verifier Yes February 7, 2012 March 31, 2012 December 31, 2011 September 30, 2013 Reached EOS
EOLData Genesys Engage on-premises 4.1 Product Nuance Verifier Yes February 7, 2012 June 30, 2013 March 31, 2013 June 30, 2014 Reached EOS
EOLData Genesys Engage on-premises 4.2 and earlier Product Genesys Express 2002 Yes April 15, 2009 April 15, 2009 April 15, 2009 April 15, 2009 Reached EOS
EOLData Genesys Engage on-premises 4.2 and earlier Product Gplus Adapter for Aspect WFM Yes November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 Reached EOS
EOLData Genesys Engage on-premises 4.2 and earlier Product Gplus Adapter for IEX WFM Yes November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 Reached EOS
EOLData Genesys Engage on-premises 4.2 and earlier Product Gplus Adapter for Teleopti WFM Yes November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 Reached EOS
EOLData Genesys Engage on-premises 4.2 and earlier Product Gplus Adapter for Verint WFM Yes November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 Reached EOS
EOLData Genesys Engage on-premises 4.5 Product Genesys Express August 2, 2007 Yes February 7, 2012 August 7, 2012 August 7, 2013 February 7, 2014 Reached EOS. Express 4.5 is packaged with 7.5 components. Therefore, 7.5 EOL timeframes are applicable to Genesys Express.
EOLData Genesys Engage on-premises 4.5 Product Gplus Adapter for Aspect WFM August 2011 thru July 2013 Yes July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019
EOLData Genesys Engage on-premises 4.5 Product Gplus Adapter for IEX WFM August 2011 thru July 2013 Yes July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019
EOLData Genesys Engage on-premises 4.5 Product Gplus Adapter for Teleopti WFM August 2011 thru July 2013 Yes July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019
EOLData Genesys Engage on-premises 4.5 Product Gplus Adapter for Verint WFM August 2011 thru July 2013 Yes July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019
EOLData Genesys Engage on-premises 4.5 Product Nuance RealSpeak Yes February 7, 2012 December 31, 2013 December 31, 2012 March 31, 2014 Reached EOS
EOLData Genesys Engage on-premises 4.6 Product Genesys Express Agent Scripting May 1, 2016 Yes December 22, 2017 June 15, 2018 June 15, 2019 December 31, 2019

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