EOLData
From Genesys Documentation
List of items on track for EOL[ | edit source]
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | EOLTrack | Last order date | End of maintenance | End of support | Documentation | Comments |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | EOLTrack | Last order date | End of maintenance | End of support | Documentation | Comments |
| Genesys Engage on-premises | Advisors Genesys Adapter | Product | No | ||||||||
| Genesys Engage on-premises | Advisors Genesys Adapter | Product | No | ||||||||
| Genesys Engage on-premises | Advisors Platform | Product | No | ||||||||
| Genesys Engage on-premises | Advisors Platform | Product | No | ||||||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.2 | No | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.2 | No | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Analyzer/CCPulse+ | Product | 7.5 | December 11, 2008 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | CC Analyzer/CCPulse+ | Product | 7.5 | December 11, 2008 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | CC Pulse+ | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Pulse+ | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Pulse+ Templates | Product | 7.2 | No | |||||||
| Genesys Engage on-premises | CCPulse+ Templates | Product | 7.2 | No | |||||||
| Genesys Engage on-premises | Composer | Product | No | ||||||||
| Genesys Engage on-premises | Composer | Product | No | ||||||||
| Genesys Engage on-premises | Contact Center/Workforce Advisor | Product | No | ||||||||
| Genesys Engage on-premises | Contact Center/Workforce Advisor | Product | No | ||||||||
| Genesys Engage on-premises | Customer Interaction Portal | Product | No | Expect to have separate GCIP DR6 | |||||||
| Genesys Engage on-premises | Customer Interaction Portal | Product | No | Expect to have separate GCIP DR6 | |||||||
| Genesys Engage on-premises | eServices/Multimedia | Product | No | ||||||||
| Genesys Engage on-premises | eServices/Multimedia | Product | No | ||||||||
| Genesys Engage on-premises | Genesys 8.x (all products) | Suite | 8.x | 2010 | No | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Genesys 8.x (all products) | Suite | 8.x | 2010 | No | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Genesys Administrator | Component | No | ||||||||
| Genesys Engage on-premises | Genesys Administrator | Component | No | ||||||||
| Genesys Engage on-premises | Genesys Desktop | Product | No | ||||||||
| Genesys Engage on-premises | Genesys Desktop | Product | No | ||||||||
| Genesys Engage on-premises | Genesys Integration Server | Product | No | Not on EOL track for now; version 7.1 is still needed | |||||||
| Genesys Engage on-premises | Genesys Integration Server | Product | No | Not on EOL track for now; version 7.1 is still needed | |||||||
| Genesys Engage on-premises | Genesys Studio | Product | No | ||||||||
| Genesys Engage on-premises | Genesys Studio | Product | No | ||||||||
| Genesys Engage on-premises | Gplus Adapter for Microsoft Dynamics CRM | Product | 7.6 | November 4, 2008 | No | ||||||
| Genesys Engage on-premises | Gplus Adapter for SAP CRM | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for SAP CRM | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Data Access for SAP | Product | 7.1 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Data Access for SAP | Product | 7.1 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | HA Proxy | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Not on EOL track for now; version still needed | ||||
| Genesys Engage on-premises | HA Proxy | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Not on EOL track for now; version still needed | ||||
| Genesys Engage on-premises | Informiam Custom Application | Product | No | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Informiam Custom Application | Product | No | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Informiam Framework | Product | No | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Informiam Framework | Product | No | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Interaction Concentrator | Product | No | ||||||||
| Genesys Engage on-premises | Interaction Concentrator | Product | No | ||||||||
| Genesys Engage on-premises | Interaction SDK | Product | No | ||||||||
| Genesys Engage on-premises | Interaction SDK | Product | No | ||||||||
| Genesys Engage on-premises | Intraday Advisor | Product | No | Never came out as a product, need to clean up | |||||||
| Genesys Engage on-premises | Intraday Advisor | Product | No | Never came out as a product, need to clean up | |||||||
| Genesys Engage on-premises | IP TServers | Component | No | ||||||||
| Genesys Engage on-premises | IP TServers | Component | No | ||||||||
| Genesys Engage on-premises | IVR Driver for Avaya MPS | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Driver for Avaya MPS | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Driver for IBM WebSphere Voice Response for AIX | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Driver for IBM WebSphere Voice Response for AIX | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR SDK | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR SDK | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Server | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Server | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Load Distribution Server | Component | 7.2 | June 6, 2008 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | Management Framework | Product | No | ||||||||
| Genesys Engage on-premises | Management Framework | Product | No | ||||||||
| Genesys Engage on-premises | Network SIP Server | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Network Tservers | Component | No | ||||||||
| Genesys Engage on-premises | Network Tservers | Component | No | ||||||||
| Genesys Engage on-premises | Outbound Contact | Product | No | ||||||||
| Genesys Engage on-premises | Outbound Contact | Product | No | ||||||||
| Genesys Engage on-premises | Platform SDK | Product | No | ||||||||
| Genesys Engage on-premises | Platform SDK | Product | No | ||||||||
| Genesys Engage on-premises | Real-Time Metrics Engine | Product | No | ||||||||
| Genesys Engage on-premises | Real-Time Metrics Engine | Product | No | ||||||||
| Genesys Engage on-premises | Reporting Templates | Product | 7.2 | May 1, 2006 | No | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Reporting Templates | Product | 7.2 | May 1, 2006 | No | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Simulator Test Toolkit | Product | 8.0 | June 27, 2011 | No | January 1, 1970 | This is the latest 8.x release | ||||
| Genesys Engage on-premises | Simulator Test Toolkit | Product | 8.0 | June 27, 2011 | No | January 1, 1970 | This is the latest 8.x release | ||||
| Genesys Engage on-premises | UC Connect | Product | No | ||||||||
| Genesys Engage on-premises | UC Connect | Product | No | ||||||||
| Genesys Engage on-premises | Universal Routing | Product | No | ||||||||
| Genesys Engage on-premises | Universal Workflow | Product | No | ||||||||
| Genesys Engage on-premises | Universal Workflow | Product | No | ||||||||
| Genesys Engage on-premises | Virtual Hold Software Suite | Product | 6.6 | No | January 1, 1970 | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | VoiceGenie | Product | 7.0 | No | January 1, 1970 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | VoiceGenie | Product | 7.2 | No | January 1, 1970 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | VoiceGenie | Product | 7.2 | No | January 1, 1970 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Multicloud CX | Cloud Contact Center Chat | Product | July 1, 2021 | No | July 1, 2021 | July 1, 2021 | December 31, 2021 | Cloud Service Feature Deprecation |
List of items not on track for EOL[ | edit source]
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | EOLTrack | Last order date | End of maintenance | End of support | Documentation | Comments |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | EOLTrack | Last order date | End of maintenance | End of support | Documentation | Comments |
| Genesys Engage on-premises | Advisors Genesys Adapter | Product | No | ||||||||
| Genesys Engage on-premises | Advisors Genesys Adapter | Product | No | ||||||||
| Genesys Engage on-premises | Advisors Platform | Product | No | ||||||||
| Genesys Engage on-premises | Advisors Platform | Product | No | ||||||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.2 | No | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.2 | No | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Analyzer/CCPulse+ | Product | 7.5 | December 11, 2008 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | CC Analyzer/CCPulse+ | Product | 7.5 | December 11, 2008 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | CC Pulse+ | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Pulse+ | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Pulse+ Templates | Product | 7.2 | No | |||||||
| Genesys Engage on-premises | CCPulse+ Templates | Product | 7.2 | No | |||||||
| Genesys Engage on-premises | Composer | Product | No | ||||||||
| Genesys Engage on-premises | Composer | Product | No | ||||||||
| Genesys Engage on-premises | Contact Center/Workforce Advisor | Product | No | ||||||||
| Genesys Engage on-premises | Contact Center/Workforce Advisor | Product | No | ||||||||
| Genesys Engage on-premises | Customer Interaction Portal | Product | No | Expect to have separate GCIP DR6 | |||||||
| Genesys Engage on-premises | Customer Interaction Portal | Product | No | Expect to have separate GCIP DR6 | |||||||
| Genesys Engage on-premises | eServices/Multimedia | Product | No | ||||||||
| Genesys Engage on-premises | eServices/Multimedia | Product | No | ||||||||
| Genesys Engage on-premises | Genesys 8.x (all products) | Suite | 8.x | 2010 | No | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Genesys 8.x (all products) | Suite | 8.x | 2010 | No | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Genesys Administrator | Component | No | ||||||||
| Genesys Engage on-premises | Genesys Administrator | Component | No | ||||||||
| Genesys Engage on-premises | Genesys Desktop | Product | No | ||||||||
| Genesys Engage on-premises | Genesys Desktop | Product | No | ||||||||
| Genesys Engage on-premises | Genesys Integration Server | Product | No | Not on EOL track for now; version 7.1 is still needed | |||||||
| Genesys Engage on-premises | Genesys Integration Server | Product | No | Not on EOL track for now; version 7.1 is still needed | |||||||
| Genesys Engage on-premises | Genesys Studio | Product | No | ||||||||
| Genesys Engage on-premises | Genesys Studio | Product | No | ||||||||
| Genesys Engage on-premises | Gplus Adapter for Microsoft Dynamics CRM | Product | 7.6 | November 4, 2008 | No | ||||||
| Genesys Engage on-premises | Gplus Adapter for SAP CRM | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for SAP CRM | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Data Access for SAP | Product | 7.1 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Data Access for SAP | Product | 7.1 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | HA Proxy | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Not on EOL track for now; version still needed | ||||
| Genesys Engage on-premises | HA Proxy | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Not on EOL track for now; version still needed | ||||
| Genesys Engage on-premises | Informiam Custom Application | Product | No | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Informiam Custom Application | Product | No | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Informiam Framework | Product | No | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Informiam Framework | Product | No | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Interaction Concentrator | Product | No | ||||||||
| Genesys Engage on-premises | Interaction Concentrator | Product | No | ||||||||
| Genesys Engage on-premises | Interaction SDK | Product | No | ||||||||
| Genesys Engage on-premises | Interaction SDK | Product | No | ||||||||
| Genesys Engage on-premises | Intraday Advisor | Product | No | Never came out as a product, need to clean up | |||||||
| Genesys Engage on-premises | Intraday Advisor | Product | No | Never came out as a product, need to clean up | |||||||
| Genesys Engage on-premises | IP TServers | Component | No | ||||||||
| Genesys Engage on-premises | IP TServers | Component | No | ||||||||
| Genesys Engage on-premises | IVR Driver for Avaya MPS | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Driver for Avaya MPS | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Driver for IBM WebSphere Voice Response for AIX | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Driver for IBM WebSphere Voice Response for AIX | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR SDK | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR SDK | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Server | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Server | Product | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Load Distribution Server | Component | 7.2 | June 6, 2008 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | Management Framework | Product | No | ||||||||
| Genesys Engage on-premises | Management Framework | Product | No | ||||||||
| Genesys Engage on-premises | Network SIP Server | Component | 7.5 | No | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Network Tservers | Component | No | ||||||||
| Genesys Engage on-premises | Network Tservers | Component | No | ||||||||
| Genesys Engage on-premises | Outbound Contact | Product | No | ||||||||
| Genesys Engage on-premises | Outbound Contact | Product | No | ||||||||
| Genesys Engage on-premises | Platform SDK | Product | No | ||||||||
| Genesys Engage on-premises | Platform SDK | Product | No | ||||||||
| Genesys Engage on-premises | Real-Time Metrics Engine | Product | No | ||||||||
| Genesys Engage on-premises | Real-Time Metrics Engine | Product | No | ||||||||
| Genesys Engage on-premises | Reporting Templates | Product | 7.2 | May 1, 2006 | No | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Reporting Templates | Product | 7.2 | May 1, 2006 | No | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Simulator Test Toolkit | Product | 8.0 | June 27, 2011 | No | January 1, 1970 | This is the latest 8.x release | ||||
| Genesys Engage on-premises | Simulator Test Toolkit | Product | 8.0 | June 27, 2011 | No | January 1, 1970 | This is the latest 8.x release | ||||
| Genesys Engage on-premises | UC Connect | Product | No | ||||||||
| Genesys Engage on-premises | UC Connect | Product | No | ||||||||
| Genesys Engage on-premises | Universal Routing | Product | No | ||||||||
| Genesys Engage on-premises | Universal Workflow | Product | No | ||||||||
| Genesys Engage on-premises | Universal Workflow | Product | No | ||||||||
| Genesys Engage on-premises | Virtual Hold Software Suite | Product | 6.6 | No | January 1, 1970 | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | VoiceGenie | Product | 7.0 | No | January 1, 1970 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | VoiceGenie | Product | 7.2 | No | January 1, 1970 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | VoiceGenie | Product | 7.2 | No | January 1, 1970 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Multicloud CX | Cloud Contact Center Chat | Product | July 1, 2021 | No | July 1, 2021 | July 1, 2021 | December 31, 2021 | Cloud Service Feature Deprecation |
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX TotalView |
| Major Release: | 5.4 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for PeopleSoft |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | December 16, 2006 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | December 26, 2008 |
| Last Order Date: | June 30, 2009 |
| End Of Maintenance: | December 31, 2010 |
| EndOfSupport: | December 31, 2011 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Server |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Enterprise Telephony Software (GETS) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | March 4, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 1, 2013 |
| End Of Maintenance: | October 1, 2014 |
| EndOfSupport: | April 30, 2015 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | AIModule for ASR & TTS |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CCON to Info Mart Upgrade |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 5.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | GVP - Multi-tenancy |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - SIP Qualification & Parking |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Enterprise Telephony Software (GETS) Server/User |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2005 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 1, 2013 |
| End Of Maintenance: | October 1, 2014 |
| EndOfSupport: | April 30, 2015 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Workforce Management |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Agent Scripting |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | May 1, 2016 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | December 22, 2017 |
| Last Order Date: | June 15, 2018 |
| End Of Maintenance: | June 15, 2019 |
| EndOfSupport: | December 31, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Vocalizer |
| Major Release: | 5.7 |
| Item Type: | Product |
| ReleaseAvailable: | August 5, 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 27, 2016 |
| Last Order Date: | September 30, 2017 |
| End Of Maintenance: | June 30, 2017 |
| EndOfSupport: | September 30, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 6.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Microsoft Dynamics CRM |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | November 4, 2008 |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Vocalizer TTS |
| Major Release: | 6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | October 30, 2020 |
| End Of Maintenance: | October 30, 2021 |
| EndOfSupport: | June 30, 2022 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance NADM |
| Major Release: | 5.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - AIModule for ASR & TTS |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Composer |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR SDK |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Workforce Management |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Siebel CRM |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | April 1, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - CCON HA - Info Mart Upg. |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - Genesys Voice Platform |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | iWD Capture Adapter - JMS |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Hyperion Interactive Reporting |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | August 27, 2012 |
| End Of Maintenance: | August 27, 2013 |
| EndOfSupport: | February 27, 2014 |
| Documentation: | |
| Comments: | Reached EOS. Includes Brio |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Skills Assessor |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Media Routing for Siebel |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | April 1, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CC Analyzer |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | August 7, 2013 |
| EndOfSupport: | February 7, 2014 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Blue Pumpkin Integration |
| Major Release: | 7.1 |
| Item Type: | Product |
| ReleaseAvailable: | December 17, 2004 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | May 3, 2011 |
| End Of Maintenance: | May 3, 2012 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS. 7.1 was the only version of this product. |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Recognizer |
| Major Release: | 10 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | October 30, 2020 |
| End Of Maintenance: | October 30, 2021 |
| EndOfSupport: | June 30, 2022 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | UC Connect |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | iWD - Back Office |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance OSDM – all types |
| Major Release: | 2.x |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | March 31, 2013 |
| End Of Maintenance: | December 31, 2012 |
| EndOfSupport: | March 31, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Interactive Insights (GI2) |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | February 25, 2016 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 25, 2019 |
| Last Order Date: | July 24, 2019 |
| End Of Maintenance: | July 28, 2020 |
| EndOfSupport: | January 24, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Skills Management |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Interaction Workspace GAD Upgrade |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - Genesys Info Mart |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 5.1 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX WFM |
| Major Release: | 4.5 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Siebel CRM |
| Major Release: | 6.x |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 5, 2009 |
| Last Order Date: | January 31, 2009 |
| End Of Maintenance: | September 30, 2009 |
| EndOfSupport: | September 30, 2010 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CTI AIM (Cisco) |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Recognizer |
| Major Release: | 9.0 |
| Item Type: | Product |
| ReleaseAvailable: | November 27, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 27, 2016 |
| Last Order Date: | March 31, 2017 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | March 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - AIModule for ASR & TTS |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Co-browse |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Informiam Contact Center Advisor /Workforce Option |
| Major Release: | v3.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | August 7, 2012 |
| End Of Maintenance: | August 7, 2013 |
| EndOfSupport: | February 7, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Info Mart |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Open Speech Dialog |
| Major Release: | 1.4 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | Not Applicable |
| Last Order Date: | Expired |
| End Of Maintenance: | Expired |
| EndOfSupport: | March 31, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 5.3 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Informiam Contact Center Advisor /Workforce Option |
| Major Release: | 3.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | August 7, 2012 |
| End Of Maintenance: | August 7, 2013 |
| EndOfSupport: | February 7, 2014 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Voice Platform |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 5.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 4.2 and earlier |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | May 3, 2011 |
| End Of Maintenance: | May 3, 2012 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Training Manager |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Call Concentrator |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | April 25, 2006 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | December 31, 2012 |
| End Of Maintenance: | November 3, 2010 |
| EndOfSupport: | November 3, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IP Media Xchange |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 20, 2006 |
| Last Order Date: | April 1, 2006 |
| End Of Maintenance: | April 1, 2008 |
| EndOfSupport: | April 1, 2008 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Multicloud CX SIP Endpoint Connector |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | September 7, 2018 |
| Last Order Date: | March 7, 2019 |
| End Of Maintenance: | March 7, 2020 |
| EndOfSupport: | September 7, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | 3rd Party Work Items to iWD Upgr. |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Multicloud CX Interaction Workspace SIP Endpoint |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | September 7, 2018 |
| Last Order Date: | March 7, 2019 |
| End Of Maintenance: | March 7, 2020 |
| EndOfSupport: | September 7, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Studio |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | 3rd Party Work Items |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Employee Productivity Suite (EPS) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | November 3, 2010 |
| End Of Maintenance: | May 3, 2011 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | iWD - Back Office |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 5.0 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CC Pulse+ Templates |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Messaging for WeChat |
| Major Release: | 9.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | October 30, 2020 |
| End Of Maintenance: | October 30, 2021 |
| EndOfSupport: | April 30, 2022 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | ICON Voice |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Data Access for SAP |
| Major Release: | 7.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CC Analyzer/CCPulse+ |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | December 11, 2008 |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Web Collaboration Option |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | November 30, 2020 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Interactive Insights iWD |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | December 7, 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 1, 2016 |
| Last Order Date: | June 30, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for SAP Analytics |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | iWD Capture Adapter - JMS |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2019 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - GVP - Quality Advisor |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | GVP - Multi-tenancy |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 4.5 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Virtual Hold Rendezvous, Concierge, CTI Adapter, IVR Adapter |
| Major Release: | 6.0 |
| Item Type: | Product |
| ReleaseAvailable: | 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 28, 2019 |
| Last Order Date: | January 1, 2018 |
| End Of Maintenance: | February 28, 2019 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Informiam Historical Option |
| Major Release: | 2.9 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | February 7, 2012 |
| End Of Maintenance: | August 7, 2013 |
| EndOfSupport: | February 7, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX WFM |
| Major Release: | 4.2 and earlier |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | May 3, 2011 |
| End Of Maintenance: | May 3, 2012 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX TotalView |
| Major Release: | 6.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | November 30, 2020 |
| End Of Maintenance: | December 31, 2021 |
| EndOfSupport: | May 31, 2022 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance VocalPassword |
| Major Release: | 10 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | 31-Oct-2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - GVP - Video |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Agent Advisor |
| Major Release: | 8.5 |
| Item Type: | Product |
| ReleaseAvailable: | 2016 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | September 14, 2018 |
| Last Order Date: | March 31, 2019 |
| End Of Maintenance: | March 31, 2020 |
| EndOfSupport: | September 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA Proxy |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Not on EOL track for now; version still needed |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Interactive Insights (GI2) |
| Major Release: | 8.1.1 |
| Item Type: | Product |
| ReleaseAvailable: | May 24, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 1, 2016 |
| Last Order Date: | June 30, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 6.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | November 30, 2020 |
| End Of Maintenance: | December 31, 2021 |
| EndOfSupport: | May 31, 2022 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Real Speak TTS Lang |
| Major Release: | 3.5.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | Not Applicable |
| Last Order Date: | Expired |
| End Of Maintenance: | Expired |
| EndOfSupport: | Expired |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Network Callback |
| Major Release: | 7.1 |
| Item Type: | Product |
| ReleaseAvailable: | April 28, 2005 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | August 30, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Dialog Modules |
| Major Release: | 5.2 |
| Item Type: | Product |
| ReleaseAvailable: | March 19, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 27, 2016 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | September 30, 2013 |
| EndOfSupport: | September 30, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Microsoft |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2004 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | September 30, 2009 |
| EndOfSupport: | September 30, 2009 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX TotalView |
| Major Release: | 6.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | SIP Endpoint Connector |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Framework Standalone |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 1, 2015 |
| Last Order Date: | April 30, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Skills Assessor |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Expert Contact |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | 2003 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 1, 2017 |
| Last Order Date: | February 1, 2018 |
| End Of Maintenance: | February 1, 2019 |
| EndOfSupport: | August 1, 2019 |
| Documentation: | |
| Comments: | Includes CTI-Less T-Server |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Desktop .NET Toolkit |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2008 |
| Last Order Date: | November 3, 2008 |
| End Of Maintenance: | November 3, 2009 |
| EndOfSupport: | November 3, 2009 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | AIModule for ASR & TTS |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX WFM |
| Major Release: | 5.1 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | SWMS |
| Major Release: | 3.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | December 31, 2011 |
| EndOfSupport: | March 31, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Microsoft |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | February 17, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | November 30, 2017 |
| End Of Maintenance: | July 3, 2017 |
| EndOfSupport: | October 1, 2018 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 6.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 5.1 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Call Qualification Parking |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Simulator Test Toolkit |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | June 27, 2011 |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | This is the latest 8.x release |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for PeopleSoft |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2002 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | December 26, 2008 |
| Last Order Date: | June 30, 2009 |
| End Of Maintenance: | November 30, 2009 |
| EndOfSupport: | December 31, 2010 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | LivePerson Service |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2009 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 21, 2015 |
| Last Order Date: | February 21, 2016 |
| End Of Maintenance: | February, 21, 2017 |
| EndOfSupport: | August 21, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys CIM Platform MS & SS |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Video Gateway |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | June 12, 2015 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 3, 2017 |
| Last Order Date: | October 3, 2017 |
| End Of Maintenance: | October 3, 2018 |
| EndOfSupport: | April 3, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Siebel CRM |
| Major Release: | 7.1 |
| Item Type: | Product |
| ReleaseAvailable: | December 1, 2005 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Microsoft |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | January 27, 2009 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | November 30, 2017 |
| End Of Maintenance: | July 3, 2017 |
| EndOfSupport: | October 1, 2018 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter fo MSCRM Email & Activity Routing |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | January 27, 2009 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | November 30, 2017 |
| End Of Maintenance: | July 3, 2017 |
| EndOfSupport: | October 1, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance NDM |
| Major Release: | 5.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | SpeechWorks OSR 2.x / 3.x |
| Major Release: | 7.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Training Manager |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance OSR |
| Major Release: | 3.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | December 31, 2011 |
| EndOfSupport: | March 31, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 6.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | November 30, 2020 |
| End Of Maintenance: | December 31, 2021 |
| EndOfSupport: | May 31, 2022 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IBM Websphere Voice Server (WVS) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | September 30, 2009 |
| Last Order Date: | September 30, 2009 |
| End Of Maintenance: | December 30, 2010 |
| EndOfSupport: | December 30, 2010 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Express |
| Major Release: | 4.5 |
| Item Type: | Product |
| ReleaseAvailable: | August 2, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | August 7, 2012 |
| End Of Maintenance: | August 7, 2013 |
| EndOfSupport: | February 7, 2014 |
| Documentation: | |
| Comments: | Reached EOS. Express 4.5 is packaged with 7.5 components. Therefore, 7.5 EOL timeframes are applicable to Genesys Express. |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - GVP - Multi-tenancy |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Dial Modes Core |
| Major Release: | 2.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | April 30, 2020 |
| End Of Maintenance: | April 30, 2020 |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Evaluation Studio |
| Major Release: | 10 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | April 30, 2020 |
| End Of Maintenance: | April 30, 2020 |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 6.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Interaction Workspace |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 6.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | November 30, 2020 |
| End Of Maintenance: | December 31, 2021 |
| EndOfSupport: | May 31, 2022 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX WFM |
| Major Release: | 5.3 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Express Agent Scripting |
| Major Release: | 4.6 |
| Item Type: | Product |
| ReleaseAvailable: | May 1, 2016 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | December 22, 2017 |
| Last Order Date: | June 15, 2018 |
| End Of Maintenance: | June 15, 2019 |
| EndOfSupport: | December 31, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX TotalView |
| Major Release: | 6.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - AIModule for ASR & TTS |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | VoiceGenie |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | To Be Determined |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Interaction Concentrator |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 4.5 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Reporting Templates |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | May 1, 2006 |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 6.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance RealSpeak |
| Major Release: | 4.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | December 31, 2011 |
| EndOfSupport: | March 31, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | SAP BusinessObjects Enterprise (BOE) |
| Major Release: | 3.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 1, 2016 |
| Last Order Date: | June 30, 2016 |
| End Of Maintenance: | December 31, 2015 |
| EndOfSupport: | December 31, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 5.4 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Outbound Upgrd - Preview to Voice |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX WFM |
| Major Release: | 5.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Advisors Platform |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Virtual Hold WebConnect |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2015 |
| Last Order Date: | August 31, 2015 |
| End Of Maintenance: | August 31, 2015 |
| EndOfSupport: | December 31, 2015 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance FreeSpeech |
| Major Release: | R10 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | October 31, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Voice Platform |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 4.2 and earlier |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | May 3, 2011 |
| End Of Maintenance: | May 3, 2012 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys CIM Platform MS & SS |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Universal Adapter for WFM |
| Major Release: | 6.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 5.3 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Telisma TeliSpeech |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | December 30, 2010 |
| End Of Maintenance: | December 30, 2010 |
| EndOfSupport: | December 30, 2010 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | PureConnect |
|---|---|
| Item Name: | Latitude by Genesys 10.0 |
| Major Release: | SU7 & Prior |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | October 31. 2020 |
| End Of Maintenance: | April 30, 2021 |
| EndOfSupport: | October 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CC Pulse+ |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 4.5 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | SIP Qualification & Parking |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Informiam Framework |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | Probably already EOL, clean up |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Quality Management (Zoom) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | July 23, 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 29, 2016 |
| Last Order Date: | January 1, 2017 |
| End Of Maintenance: | January 1, 2018 |
| EndOfSupport: | July 1, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - ICON Voice |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Polycom IP 7000 Conference Phone |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | June 30, 2019 |
| End Of Maintenance: | June 30, 2019 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Universal Callback Server and Voice Callback |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | April 28, 2005 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | 30-Aug-2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance SpeechSecure |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | November 3, 2010 |
| End Of Maintenance: | December 30, 2010 |
| EndOfSupport: | December 30, 2010 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - GVP - Multi-tenancy |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | iWD Capture Adapter - MQSeries |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 5.4 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter fo MSCRM Email & Activity Routing |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | February 17, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | November 30, 2017 |
| End Of Maintenance: | July 3, 2017 |
| EndOfSupport: | October 1, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | SpeechWorks OSR 2.x / 3.x |
| Major Release: | 6.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Training Manager |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Voice Platform |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | GVP: Voice App. Reporter SDK |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Virtual Hold Rendezvous, Concierge, CTI Adapter, IVR Adapter |
| Major Release: | 7.0 |
| Item Type: | Product |
| ReleaseAvailable: | 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 28, 2019 |
| Last Order Date: | January 1, 2018 |
| End Of Maintenance: | February 28, 2019 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Siebel CRM |
| Major Release: | 7.0 |
| Item Type: | Product |
| ReleaseAvailable: | March 1, 2005 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for SAP ERP |
| Major Release: | 7.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Agent Connector |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 5.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Management Framework |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Dialog Modules |
| Major Release: | 5.0 |
| Item Type: | Product |
| ReleaseAvailable: | June 17, 2009 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 27, 2016 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | September 30, 2013 |
| EndOfSupport: | September 30, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Voice Treatment Option (including Express VTO) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | June 2002 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 28, 2013 |
| Last Order Date: | February 28, 2014 |
| End Of Maintenance: | February 28, 2015 |
| EndOfSupport: | August 28, 2015 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - Genesys Info Mart |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | VoiceGenie |
| Major Release: | 7.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | To Be Determined |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Integration Application for WVR |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | June 1, 2005 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 4, 2012 |
| End Of Maintenance: | October 4, 2012 |
| EndOfSupport: | October 4, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance RealSpeak |
| Major Release: | 4.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | December 31, 2013 |
| End Of Maintenance: | December 31, 2012 |
| EndOfSupport: | March 31, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Express |
| Major Release: | 8.0 and earlier |
| Item Type: | Product |
| ReleaseAvailable: | September 2015 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 19, 2017 |
| Last Order Date: | May 19, 2018 |
| End Of Maintenance: | May 19, 2019 |
| EndOfSupport: | November 19, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Integration Server |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | Not on EOL track for now; version 7.1 is still needed |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Interactive Insights (GI2) |
| Major Release: | 8.1.0 |
| Item Type: | Product |
| ReleaseAvailable: | October 7, 2011 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 1, 2016 |
| Last Order Date: | June 30, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Verifier |
| Major Release: | 4.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | December 31, 2011 |
| EndOfSupport: | September 30, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - CCON HA - Info Mart Upg. |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | OpenIN |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | July 3, 2017 |
| End Of Maintenance: | July 3, 2017 |
| EndOfSupport: | October 1, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | GVP - Video |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Agent Desktop |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | intelligent Workload Distribution (iWD) |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Skills Assessor |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Platform SDK |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Express |
| Major Release: | 4.2 and earlier |
| Item Type: | Product |
| ReleaseAvailable: | 2002 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 15, 2009 |
| Last Order Date: | April 15, 2009 |
| End Of Maintenance: | April 15, 2009 |
| EndOfSupport: | April 15, 2009 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Advisors Genesys Adapter |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Siebel E-mail Option |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | April 1, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | intelligent Workload Distribution (iWD) |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | LivePerson Adapter |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2009 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 21, 2015 |
| Last Order Date: | February 21, 2016 |
| End Of Maintenance: | February, 21, 2017 |
| EndOfSupport: | August 21, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 5.0 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Call Qualification Parking |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Open Speech Dialog |
| Major Release: | 1.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | Not Applicable |
| Last Order Date: | Expired |
| End Of Maintenance: | Expired |
| EndOfSupport: | March 31, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Vocalizer |
| Major Release: | 5.0 |
| Item Type: | Product |
| ReleaseAvailable: | November 10, 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 27, 2016 |
| Last Order Date: | March 31, 2017 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | March 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Social Engagement |
| Major Release: | 8.5.1 and earlier |
| Item Type: | Product |
| ReleaseAvailable: | December 17, 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 12, 2016 |
| Last Order Date: | April 12, 2017 |
| End Of Maintenance: | April 12, 2018 |
| EndOfSupport: | October 12, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Dialog Modules Address |
| Major Release: | 5.2 |
| Item Type: | Product |
| ReleaseAvailable: | March 19, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 27, 2016 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | September 30, 2013 |
| EndOfSupport: | September 30, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 6.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 4.2 and earlier |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | May 3, 2011 |
| End Of Maintenance: | May 3, 2012 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Web Engagement |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 5.1 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | GVP H323 Interface |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Speechify TTS |
| Major Release: | 3.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | Not Applicable |
| Last Order Date: | Expired |
| End Of Maintenance: | Expired |
| EndOfSupport: | Expired |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Voice Genie Nuance ASR |
| Major Release: | 7.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Informiam Frontline Advisor/Agent Option |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | February 7, 2012 |
| End Of Maintenance: | August 7, 2013 |
| EndOfSupport: | February 7, 2014 |
| Documentation: | |
| Comments: | Reached EOS (all versions - 2.8, 3.0 and 3.1) |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Business Edition Premise (BEP) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2018 |
| Last Order Date: | September 30, 2018 |
| End Of Maintenance: | September 30, 2019 |
| EndOfSupport: | March 31, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Interactive Insights (GI2) |
| Major Release: | 8.5 |
| Item Type: | Product |
| ReleaseAvailable: | February 25, 2016 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 25, 2019 |
| Last Order Date: | July 24, 2019 |
| End Of Maintenance: | Jully 28, 2020 |
| EndOfSupport: | January 24, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Customer Interaction Portal |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | Expect to have separate GCIP DR6 |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | GVP - Quality Advisor |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Interactive Insights (GI2) |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | September 26, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 1, 2016 |
| Last Order Date: | June 30, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Open Call Steering (OCS) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | November 3, 2010 |
| End Of Maintenance: | November 3, 2010 |
| EndOfSupport: | November 3, 2010 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Enterprise Knowledge Management (Inquira) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | September 24, 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 3, 2011 |
| Last Order Date: | October 6, 2013 |
| End Of Maintenance: | October 6, 2013 |
| EndOfSupport: | October 6, 2013 |
| Documentation: | |
| Comments: | Reached EOS. Relationship Terminated by Oracle |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Desktop |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Outbound Contact |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CallPath |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | June 30, 2010 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Adaptive Grammar Engine |
| Major Release: | 5.0 |
| Item Type: | Product |
| ReleaseAvailable: | June 17, 2009 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 27, 2016 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | September 30, 2013 |
| EndOfSupport: | September 30, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Prompt Sculptor |
| Major Release: | 3.x |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | March 31, 2013 |
| End Of Maintenance: | December 31, 2012 |
| EndOfSupport: | March 31, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Informiam Platform |
| Major Release: | 3.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | February 7, 2012 |
| End Of Maintenance: | August 7, 2013 |
| EndOfSupport: | February 7, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Contact Center/Workforce Advisor |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - Genesys Media Server |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance OSDM |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2020 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Open Speech Attendant (OSA) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | November 3, 2010 |
| End Of Maintenance: | May 3, 2011 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Dialog Modules Name |
| Major Release: | 5.2 |
| Item Type: | Product |
| ReleaseAvailable: | March 19, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 27, 2016 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | September 30, 2013 |
| EndOfSupport: | September 30, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | GVP Network Management |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | 3rd Party Fax to iWD Upgrade |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Chat |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | iWD - Back Office |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Intraday Advisor |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | Never came out as a product, need to clean up |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Siebel CRM |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | eServices/Multimedia |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - CTI AIM (Cisco) |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Interactive Insights iWD |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | March 11, 2011 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 1, 2016 |
| Last Order Date: | June 30, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Internet Contact Solution |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2002 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | May 3, 2011 |
| End Of Maintenance: | May 3, 2012 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS, per Genesys 6.x EOL timeframe. |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for Periphonics |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | December 16, 2009 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 4, 2012 |
| End Of Maintenance: | April 4, 2013 |
| EndOfSupport: | October 4, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Call Center Advisor - Mobile Edition |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | 2016 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | September 14, 2018 |
| Last Order Date: | March 31, 2019 |
| End Of Maintenance: | March 31, 2020 |
| EndOfSupport: | September 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance RealSpeak |
| Major Release: | 3.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | Not Applicable |
| Last Order Date: | Expired |
| End Of Maintenance: | Expired |
| EndOfSupport: | Expired |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Chat |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Web Collaboration Option |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2020 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Interaction SDK |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - CIM Platform |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Agent Scripting |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | April 21, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | December 22, 2017 |
| Last Order Date: | June 15, 2018 |
| End Of Maintenance: | June 15, 2019 |
| EndOfSupport: | December 31, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Contact Navigator |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2001 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | May 3, 2011 |
| End Of Maintenance: | May 3, 2012 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Federated Customer Service |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | October 10, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | June 4, 2013 |
| Last Order Date: | December 4, 2013 |
| End Of Maintenance: | December 4, 2014 |
| EndOfSupport: | June 4, 2015 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Web Media |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | base7 |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | July 3, 2017 |
| End Of Maintenance: | July 3, 2017 |
| EndOfSupport: | October 1, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - GVP Network Management |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Skills Management |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Teleopti WFM |
| Major Release: | 5.3 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - Genesys Voice Platform |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys E-mail |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Informiam Custom Application |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | Probably already EOL, clean up |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Universal Workflow |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CCON to Info Mart Upgrade |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CC Analyzer |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - GVP H323 Interface |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | AIModule for ASR & TTS |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - CTI AIM (Cisco) |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - GVP - Video |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for SAP CRM |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 5.4 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 17, 2020 |
| Last Order Date: | October 17, 2020 |
| End Of Maintenance: | October 31, 2021 |
| EndOfSupport: | December 31, 2022 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Call Center Advisor - Mobile Edition |
| Major Release: | 8.5 |
| Item Type: | Product |
| ReleaseAvailable: | 2016 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | September 14, 2018 |
| Last Order Date: | March 31, 2019 |
| End Of Maintenance: | March 31, 2020 |
| EndOfSupport: | September 30, 2020 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Lib SDK |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | March 1, 2007 |
| Last Order Date: | March 1, 2007 |
| End Of Maintenance: | March 1, 2010 |
| EndOfSupport: | March 1, 2010 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Interactive Insights (GI2) |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | September 27, 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 1, 2016 |
| Last Order Date: | June 30, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2017 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Enterprise Telephony Software (GETS) High Availability (HA) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | 2005 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 1, 2013 |
| End Of Maintenance: | October 1, 2014 |
| EndOfSupport: | April 30, 2015 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Recording Connector |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Interactive Insights iWD |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | December 21, 2015 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | March 30, 2020 |
| Last Order Date: | September 30, 2020 |
| End Of Maintenance: | September 30, 2021 |
| EndOfSupport: | March 30, 2022 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance ScanSoft & SpeechWorks OSDM all types |
| Major Release: | 2.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | Not Applicable |
| Last Order Date: | Expired |
| End Of Maintenance: | Expired |
| EndOfSupport: | Expired |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Business Workflow |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Verint WFM |
| Major Release: | 5.0 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Interaction Workspace AIC Upgrade |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance ASR |
| Major Release: | 8.x |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | March 31, 2012 |
| End Of Maintenance: | December 31, 2011 |
| EndOfSupport: | March 31, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Siebel Work Items |
| Major Release: | 7.2 |
| Item Type: | Product |
| ReleaseAvailable: | April 1, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Real-Time Metrics Engine |
| Major Release: | |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for IEX WFM |
| Major Release: | 5.0 |
| Item Type: | Product |
| ReleaseAvailable: | August 2011 thru July 2013 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for SAP CRM |
| Major Release: | 7.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | July 3, 2017 |
| Last Order Date: | December 31, 2017 |
| End Of Maintenance: | December 31, 2018 |
| EndOfSupport: | June 30, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Enterprise SDK |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | May 7, 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | Includes only the standalone version of ESDK. |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for SAP ERP |
| Major Release: | 7.5 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | HA - CIM Platform |
| Major Release: | 8.0 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Virtual Hold Software Suite |
| Major Release: | 6.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | To Be Determined |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CTI AIM (Cisco) |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys E-mail |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Aspect WFM |
| Major Release: | 6.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2020 |
| Last Order Date: | May 31, 2020 |
| End Of Maintenance: | May 31, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Gplus Adapter for Siebel 2000 |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | January 5, 2009 |
| Last Order Date: | January 31, 2009 |
| End Of Maintenance: | September 30, 2009 |
| EndOfSupport: | September 30, 2010 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Customer Interaction Portal (GCIP) |
| Major Release: | All versions |
| Item Type: | Product |
| ReleaseAvailable: | August 21, 2006 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2017 |
| Last Order Date: | November 30, 2017 |
| End Of Maintenance: | November 30, 2018 |
| EndOfSupport: | May 31, 2019 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Info Mart |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Media Server |
| Major Release: | 8.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Nuance Verifier |
| Major Release: | 4.1 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | June 30, 2013 |
| End Of Maintenance: | March 31, 2013 |
| EndOfSupport: | June 30, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Web Media |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Framework to CIM - Upgrade - MS & SS |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Call Qualification Parking |
| Major Release: | 7.6 |
| Item Type: | Product |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys 7.2 (all products with exceptions) |
| Major Release: | 7.2 |
| Item Type: | Suite |
| ReleaseAvailable: | 2006 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | August 7, 2012 |
| End Of Maintenance: | August 7, 2013 |
| EndOfSupport: | February 7, 2014 |
| Documentation: | |
| Comments: | See the exceptions listed in the 'Not EOL' table. |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys 7.1 |
| Major Release: | 7.1 |
| Item Type: | Suite |
| ReleaseAvailable: | 2005 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 8, 2011 |
| Last Order Date: | February 8, 2011 |
| End Of Maintenance: | August 8, 2012 |
| EndOfSupport: | February 8, 2013 |
| Documentation: | |
| Comments: | Reached EOS - No exceptions |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys 7.0 |
| Major Release: | 7.0 |
| Item Type: | Suite |
| ReleaseAvailable: | 2004 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 8, 2011 |
| Last Order Date: | February 8, 2011 |
| End Of Maintenance: | August 8, 2012 |
| EndOfSupport: | February 8, 2013 |
| Documentation: | |
| Comments: | Reached EOS - No exceptions |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys 6.x |
| Major Release: | 6.x |
| Item Type: | Suite |
| ReleaseAvailable: | 2002 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | November 3, 2010 |
| Last Order Date: | May 3, 2011 |
| End Of Maintenance: | May 3, 2012 |
| EndOfSupport: | November 3, 2012 |
| Documentation: | |
| Comments: | Reached EOS - No exceptions |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys 7.6 (all products with 7.6 versions) |
| Major Release: | 7.6 |
| Item Type: | Suite |
| ReleaseAvailable: | December 24, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | November 30, 2019 |
| End Of Maintenance: | November 30, 2020 |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys 7.5 (all products with exceptions) |
| Major Release: | 7.5 |
| Item Type: | Suite |
| ReleaseAvailable: | 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | February 7, 2012 |
| Last Order Date: | August 7, 2012 |
| End Of Maintenance: | August 7, 2013 |
| EndOfSupport: | February 7, 2014 |
| Documentation: | |
| Comments: | See the exceptions listed in the 'Not EOL' table. |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys 8.x (all products) |
| Major Release: | 8.x |
| Item Type: | Suite |
| ReleaseAvailable: | 2010 |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Nortel Communication Server 2000/2100 - X.25 flavor only (CS2K) |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | January 30, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | August 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Speech & Text Analytics (SpeechMiner) |
| Major Release: | 8.1 |
| Item Type: | Component |
| ReleaseAvailable: | June 1, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2018 |
| Last Order Date: | October 30, 2018 |
| End Of Maintenance: | October 30, 2019 |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Speech & Text Analytics (SpeechMiner) |
| Major Release: | 8.5.3 |
| Item Type: | Component |
| ReleaseAvailable: | June 1, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2018 |
| Last Order Date: | October 30, 2018 |
| End Of Maintenance: | October 30, 2019 |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Data Mart |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for Edify |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | December 16, 2009 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | April 4, 2013 |
| End Of Maintenance: | April 4, 2014 |
| EndOfSupport: | April 4, 2014 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for IBM WebSphere Voice Response for AIX |
| Major Release: | 7.5 |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for Avaya Conversant |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | December 16, 2009 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 4, 2012 |
| End Of Maintenance: | October 4, 2012 |
| EndOfSupport: | October 4, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-server for EADS M6500 |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | July 27, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | August 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for IBM WebSphere Voice Response for Windows |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | May 30, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 4, 2012 |
| End Of Maintenance: | October 4, 2012 |
| EndOfSupport: | October 4, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for Avaya MPS |
| Major Release: | 7.5 |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Speech & Text Analytics (SpeechMiner) |
| Major Release: | 8.5.2 |
| Item Type: | Component |
| ReleaseAvailable: | June 1, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2018 |
| Last Order Date: | October 30, 2018 |
| End Of Maintenance: | October 30, 2019 |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Aspect ACD |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | January 30, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | August 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Speech & Text Analytics (SpeechMiner) |
| Major Release: | 8.5.0 |
| Item Type: | Component |
| ReleaseAvailable: | June 1, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2018 |
| Last Order Date: | October 30, 2018 |
| End Of Maintenance: | October 30, 2019 |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Data Sourcer |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Huawei NGN UAP8100 |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | September 5, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | August 31, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2016 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Network SIP Server |
| Major Release: | 7.5 |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IP TServers |
| Major Release: | |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for EADS Telecom Intecom M6880 (PointSpan) |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | January 30, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | August 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Data Modeling Assistant |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Contact Center Analyzer (CCA) |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Cisco Unified Contact Center Enterprise (UCCE) |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | April 30, 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | August 31, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2016 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Spectrum |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | January 30, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | August 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Load Distribution Server |
| Major Release: | 7.2 |
| Item Type: | Component |
| ReleaseAvailable: | June 6, 2008 |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | To Be Determined |
| EndOfSupport: | To Be Determined |
| Documentation: | |
| Comments: | Will be announced when dates for G9 are known |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Avaya INDeX |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | March 28, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | August 31, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2016 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Speech & Text Analytics (SpeechMiner) |
| Major Release: | 8.0 |
| Item Type: | Component |
| ReleaseAvailable: | June 1, 2012 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | April 30, 2018 |
| Last Order Date: | October 30, 2018 |
| End Of Maintenance: | October 30, 2019 |
| EndOfSupport: | April 30, 2020 |
| Documentation: | |
| Comments: | All customers should migrate to the latest versions of SpeechMiner (for example, 8.5.511+). |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for Microsoft Speech Server |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | May 30, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 4, 2012 |
| End Of Maintenance: | October 4, 2012 |
| EndOfSupport: | October 4, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Genesys Administrator |
| Major Release: | |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | CCA Reporting Templates |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | May 31, 2019 |
| Last Order Date: | Not Applicable |
| End Of Maintenance: | Not Applicable |
| EndOfSupport: | May 31, 2021 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | Network Tservers |
| Major Release: | |
| Item Type: | Component |
| ReleaseAvailable: | |
| EOL Track: | No |
| EOL/EOCS Announcement: | |
| Last Order Date: | |
| End Of Maintenance: | |
| EndOfSupport: | |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for InterVoice - Brite |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | December 9, 2003 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 4, 2012 |
| End Of Maintenance: | October 4, 2012 |
| EndOfSupport: | October 4, 2012 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Alcatel OmniPCX Office (OXO) / A4200 |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | November 7, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | August 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for "Envox ShowNTel" and "Envox" |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | May 30, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 4, 2012 |
| End Of Maintenance: | October 4, 2012 |
| EndOfSupport: | October 4, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Siemens HiPath DX |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | May 27, 2010 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | August 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | IVR Driver for Aspect |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | May 30, 2007 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | October 4, 2012 |
| Last Order Date: | October 4, 2012 |
| End Of Maintenance: | October 4, 2012 |
| EndOfSupport: | October 4, 2013 |
| Documentation: | |
| Comments: | Reached EOS |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Siemens Hicom 300E/300H |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | January 30, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | August 31, 2016 |
| End Of Maintenance: | December 31, 2016 |
| EndOfSupport: | December 31, 2016 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
| Platform: | Genesys Engage on-premises |
|---|---|
| Item Name: | T-Server for Nortel Communication Server 1000 |
| Major Release: | All versions |
| Item Type: | Component |
| ReleaseAvailable: | January 30, 2008 |
| EOL Track: | Yes |
| EOL/EOCS Announcement: | August 31, 2016 |
| Last Order Date: | February 28, 2017 |
| End Of Maintenance: | February 28, 2018 |
| EndOfSupport: | August 31, 2018 |
| Documentation: | |
| Comments: | |
| Links to EOL list pages: |
|
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