Find information about setting up and using Predictive Engagement, the real-time journey analytics platform available with the Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms.
Genesys Data Layer
Find information about Genesys Data Layer (GDL), an infrastructure component for building data pipelines to transfer data among applications.
Provisioning Genesys Multicloud CX Hybrid Integrations
Learn the essential provisioning steps to enable a hybrid integration between Genesys Multicloud CX On-Prem deployments and Genesys Cloud CX services.