SharedPlatform

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Predictive Engagement

Find information about setting up and using Predictive Engagement, the real-time journey analytics platform available with the Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms.

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Genesys Data Layer

Find information about Genesys Data Layer (GDL), an infrastructure component for building data pipelines to transfer data among applications.

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Provisioning Genesys Multicloud CX Hybrid Integrations

Learn the essential provisioning steps to enable a hybrid integration between Genesys Multicloud CX On-Prem deployments and Genesys Cloud CX services.

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