Base unit of content for Workforce Management - 8.5.219.22

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Component RN Definition[edit source]

Component Workforce Management
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number 8.5.219.22 (Change release number)
Release Type
Highlight Resolved issues.
Boilerplate(s) Used
Release Date 2022-08-30
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue in (WFM-36159,WFM-36064,WFM-35373)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WFM-36159 Resolved Issue The time-off balance is now correctly deducted for paid time-off items where the paid time is resolv...
WFM-36064 Resolved Issue WFM's Extract, Transform, and Load (ETL) is now processing data reliably. Previously, the ETL servic...
WFM-35373 Resolved Issue WFM now synchronizes changes to agent skill levels consistently. Previously, change-based synchroniz...
WFM-36149 Resolved Issue An issue is corrected that caused WFM to manage memory allocations incorrectly.
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