Base unit of content for Workforce Management - 8.5.219.18
From Genesys Documentation
Component RN Definition[edit source]
| Component | Workforce Management |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 8.5.219.18 (Change release number) |
| Release Type | |
| Highlight | Scheduling improvements. |
| Boilerplate(s) Used | |
| Release Date | 2022-07-04 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue in (WFM-35773,WFM-35830,WFM-35882,WFOAZURE-1366) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFM-35882 | New | The checking of Multi-Site Activity (MSA) time-off limits is now significantly faster when inserting... | |
| WFM-35881 | New | The WFM Scheduler is improved to now consider the Paid Hours of a shift when the shift is selected t... | |
| WFM-35830 | Resolved Issue | The Calendar Items filter now correctly displays only calendar items of the selected types. Pr... | |
| WFM-35773 | Resolved Issue | Supervisors can now see only Calendar items from sites they have access to. Previously, supervisors ... | |
| WFM-35726 | Resolved Issue | WFM now loads Calendar items in the Intra-day view of the Schedule much faster. Previously, users so... | |
| WFM-36024 | Known Issue | It is currently not possible to build schedules for multiple sites simultaneously.
Workaroun... |
Contents
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