Base unit of content for Workforce Management - 8.5.219.11
From Genesys Documentation
Component RN Definition[edit source]
| Component | Workforce Management |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 8.5.219.11 (Change release number) |
| Release Type | |
| Highlight | Resolved issues. |
| Boilerplate(s) Used | |
| Release Date | 2022-03-28 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = WFM AND key in ("WFM-35230","WFM-35202","WFM-35290") |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFM-35230 | Resolved Issue | WFM now auto-restores manually terminated agents only if the agents were deleted and then recreated ... | |
| WFM-35161 | Resolved Issue | WFM no longer deletes a WFM user that has the same employee ID as a terminated WFM agent. | |
| WFM-35202 | Resolved Issue | This release contains important improvements to WFM security. | |
| WFM-35290 | Resolved Issue | WFM now calculates the carry-over balance correctly if the end date of a bonus is after the carry-ov... | |
| WFOAZURE-75 | Resolved Issue | For Azure: As of 03/02/22, an issue is fixed that caused WFM Web for Supervisors to not always... | |
| WFM-35366 | Resolved Issue | For Azure: An error no longer appears if an agent who is a participant of a shared transport a... |
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