Base unit of content for Workforce Management - 8.5.219.01
From Genesys Documentation
Component RN Definition[edit source]
| Component | Workforce Management |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 8.5.219.01 (Change release number) |
| Release Type | |
| Highlight | Dual-role agents can now view adherence information and build schedules. |
| Boilerplate(s) Used | |
| Release Date | 2022-01-04 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue = WFM-34891 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFOAZURE-675 WFOAZURE-657, WFOAZURE-675 | New | For Azure: WFM dual-role agents can now view adherence information and build schedules. Previo... | |
| WFM-34891 | Resolved Issue | State Group Daily Totals are now calculated correctly. Previously, the State Group Daily Totals were... |
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