Base unit of content for Workforce Management - 8.5.218.49
From Genesys Documentation
Component RN Definition[edit source]
| Component | Workforce Management |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 8.5.218.49 (Change release number) |
| Release Type | |
| Highlight | Support for dual-role assignments.
|
| Boilerplate(s) Used | |
| Release Date | 2021-11-15 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue in linkedIssues(WFM-34522) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFM-33828 | New | Workforce Management now supports dual-role assignments (Agent and Supervisor) for a single agent ac... | Managing dual-role assignments |
| WFM-34646 | Resolved Issue | In WFM Web for Supervisors, the Schedule State Group (SSG) History view now displays the... | |
| WFM-34642 | Resolved Issue | WFM now creates the Calendar Audit Report in CSV-friendly format and exports the data to a '.csv... | |
| WFM-34625 | Resolved Issue | WFM now correctly displays the Agent UI for mobile devices (rather than for desktops) when agents lo... | |
| WFM-33822 | Resolved Issue | In the latest Web for Supervisors UI, if there are preset date ranges for some Scenarios, WFM now di... |
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