Base unit of content for Recording, QM and Interaction Analytics - 8.5.512.16
From Genesys Documentation
Component RN Definition[edit source]
| Component | Recording, QM and Interaction Analytics |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 8.5.512.16 (Change release number) |
| Release Type | |
| Highlight | Includes important improvements such as multi-region support for voice recordings and export of voice recordings metadata. |
| Boilerplate(s) Used | |
| Release Date | 2021-12-08 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issuekey in (WFOAZURE-316) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFOAZURE-316 | New | Supports voice recordings in both primary and secondary regions. You can use the SpeechMiner UI of t... | |
| WFOAZURE-410 | New | Voice recordings metadata is now exported to Azure Blob for download. You can access and export the ... | |
| New | Includes security enhancements. |
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