Base unit of content for Intelligent Workload Distribution - 9.0.000.75
From Genesys Documentation
Component RN Definition[edit source]
| Component | Intelligent Workload Distribution |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.75 (Change release number) |
| Release Type | |
| Highlight | New feature to support transfer of work items to the Universal Queue. Improvements to categories and categorization rules. |
| Boilerplate(s) Used | |
| Release Date | 2021-09-23 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | https://jira.genesys.com/secure/Dashboard.jspa?selectPageId=30427 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| CIWD-31 | New | Intelligent Workload Distribution now allows agents to transfer work items or emails back to the Uni... | |
| CIWD-2145 | New | Intelligent Workload Distribution (IWD) can now be configured to automatically pull work items or em... | |
| CIWD-2325 | New | Users can now drag and drop a work item into a category from the categories tree to assign the work ... | |
| CIWD-2497 | New | Users can now validate and test the categorization rules in Workload Manager. |
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