Base unit of content for Intelligent Workload Distribution - 9.0.000.74
From Genesys Documentation
Component RN Definition[edit source]
| Component | Intelligent Workload Distribution |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.74 (Change release number) |
| Release Type | |
| Highlight | Improvements to Workitem History, Universal Queue, and Categories. |
| Boilerplate(s) Used | |
| Release Date | 2021-09-09 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | https://jira.genesys.com/secure/Dashboard.jspa?selectPageId=30427 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| CIWD-2361 | New | Workload Manager now displays the specific media type such as an email or a workitem in the Worki... | |
| CIWD-2412 | New | Items impacted by bulk actions are highlighted in the Universal Queue. | |
| CIWD-2456 | New | Workload Manager now displays an error when saving a category with incorrect rules. | |
| CIWD-2440 | Resolved Issue | Administrators can now select events such as workbin, pull, and transfer when configuring webhooks. | |
| CIWD-2255 | Resolved Issue | IWD now correctly purges Elasticsearch data from the expired items that were created 90 days ago. Pr... |
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