Base unit of content for Intelligent Workload Distribution - 9.0.000.69
From Genesys Documentation
Component RN Definition[edit source]
| Component | Intelligent Workload Distribution |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.69 (Change release number) |
| Release Type | |
| Highlight | Agents can pull interactions from the Universal Queue. |
| Boilerplate(s) Used | |
| Release Date | 2021-06-24 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = Cloud iWD and labels = ciwd-2021-06-17 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| CIWD-1749 | New | IWD now allows agents to pull interactions that are waiting in the Universal Queue from within the A... | |
| CIWD-1920 | New | The Workbin state is now displayed in the Color-coded and Extended views in Workload Man... | |
| CIWD-932 | Resolved Issue | Workload Manager no longer converts strings inside a search query to uppercase. Previously, strings ... | |
| CIWD-1987 | Resolved Issue | The Workbin state is now displayed correctly on all dashboards in Workload Manager. |
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