Base unit of content for Genesys Softphone VDI Adapter -

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Component RN Definition[edit source]

Component Genesys Softphone VDI Adapter
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Supported on HP ThinPro 8 using VMware Horizon Client 2212 and above.
Boilerplate(s) Used
Release Date 2023-06-29
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = SOFTPHONE AND component = "Genesys Client VDI Adapter" AND labels = RN_Softphone_June_2023
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
SOFTPHONE-1413 New Genesys Softphone now supports 4-channel microphone array with the default Windows Core Audio system...
SOFTPHONE-1398 New Genesys Softphone VDI Adapter is now supported on HP ThinPro OS 8 using VMware Horizon Client versio...
SOFTPHONE-1442 New Genesys Softphone now conditionally auto-answers a call based on the presence of the SIP Header A...
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