Base unit of content for Genesys Softphone VDI Adapter -

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Component RN Definition[edit source]

Component Genesys Softphone VDI Adapter
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight VMware Horizon 8 support for workstations running on the HP ThinPro OS.
Boilerplate(s) Used
Release Date 2022-07-20
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = SOFTPHONE AND component = "Genesys Client VDI Adapter" AND labels in (RN_Softphone_June_2022,RN_Softphone_June_2022_limitation)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
SOFTPHONE-1196 New Genesys Softphone can now be enabled to play an audio alert when a new call is distributed to an age...
SOFTPHONE-1194 New Genesys Softphone now supports VMware Horizon 8 for workstations running on the HP ThinPro OS. To su...
SOFTPHONE-1268 Resolved Issue The Genesys Softphone VDI Adapter installation package no longer requires the following directory to...
SOFTPHONE-1258 Resolved Issue When Genesys Softphone Transport is configured to use TCP or TLS to transport SIP ...
SOFTPHONE-1262 Known Issue Prerequisite: To deploy Genesys Softphone VDI Adapter for VMWare Horizon on Windows, you...
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