Base unit of content for Genesys CX Insights - 100.0.023.0001

Component RN Definition

Component	Genesys CX Insights
Deployment Type	Genesys CX on AWS, Genesys CX on Azure
Release Number	100.0.023.0001 (Change release number)
Release Type
Highlight	Export fixes
Boilerplate(s) Used
Release Date	2021-10-26
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL	issue = GCXI-5608 or issue = GCXI-5616
Links	Links to customer-facing pages in use: Draft:ReleaseNotes/Current/GenesysEngage-cloud/GCXI ReleaseNotes/Current/GenesysEngage-cloud/GCXI
Test Links	Links to test pages (for RN Admins only) None yet!

Issue	Issue Category	Description	SupportingDocumentation
Issue	Issue Category	Description	SupportingDocumentation
GCXI-4847	New	AWS only — New reports in the GCXI > Billing Data folder provide detailed information ab...	Billing Data reports
GCXI-5343	New	New attributes, Dial Result and Desired Time, in the Callback > Detail folder enable you to custo...	Customize the report to filter by Desired Time and Dial Result
GCXI-5608	Resolved Issue	Genesys CX Insights now uses UTF8 encoding when exporting CSV files. Previously in release 100.0.023...
GCXI-5381	Resolved Issue	Genesys CX Insights now correctly calculates Pending and Pending Overdue metrics in reports.  Previo...
GCXI-5428	Resolved Issue	Users in GCXI for iWD user groups in CfgServer now have access to the Genesys CX Insights for iWD pr...
GCXI-5453	Resolved Issue	Reports in the Chat folder now appear as expected.  Previously in some scenarios, several reports we...
GCXI-5470	Resolved Issue	The ANI Details Dashboard (and underlying ANI Details Report) now correctly displays the Media Type....
GCXI-5547	Private Edition	Support for deploying the Genesys CX Insights service in a single namespace with other private editi...