Base unit of content for Genesys CX Insights -

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Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Private Edition, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Support for arbitrary UIDs in private edition deployments on OpenShift.

Performance enhancements.

Support for MicroStrategy 2021 Update 2.

Boilerplate(s) Used
Release Date 2021-08-06
Private Edition Release Date 2021-08-12
Mixed Mode Release ReleaseDate
Private Edition Containers List
  • gcxi:
  • gcxi_control:
  • gcxi-100.0.021+0000.tgz
JQL project in ("GCXI") AND status in (Resolved, Closed, "In Progress") AND fixVersion in ( AND (Labels = Cloud_RN OR Labels = Private_Edition) OR issue = GCXI-5037
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-5228 New Support for MicroStrategy 2021 Update 2 (11.3.0200.19374) 
GCXI-5260 New The Interaction Handling Attempt Report is enhanced through the addition of the addition of a new p...
GCXI-5292 Resolved Issue The password generation algorithm has been improved to comply with the rule that passwords cannot co...
GCXI-5257 Resolved Issue Genesys CX Insights now correctly applies Interaction Window Size optimization of GCXI JDBC driver. ...
GCXI-5204 Resolved Issue Links to shared reports and dashboards now work correctly in environments where the Anti-CSRF ...
GCXI-5299 Private Edition GCXI now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile ha...
GCXI-5037 Private Edition Grafana dashboards are now supported through the Helm Chart ConfigMap component gcxi-grafana-d...
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