Base unit of content for Genesys CX Insights -

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Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Private Edition, hosted AWS, hosted Azure
Release Number (Change release number)
Release Type General
Highlight Security enhancements.
Release Date 2021-07-01
Private Edition Release Date 2021-07-16
Mixed Mode Release ReleaseDate
Private Edition Containers List
  • gcxi:
  • gcxi_control:
  • gcxi-100.0.020+0000.tgz
JQL issue = GCXI-4886 OR issue = GCXI-5103 OR issue = GCXI-5043 OR issue = GCXI-4498 OR issue = GCXI-5040 OR issue = GCXI-5098 OR issue = GCXI-4823
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-4886 New Support for:
  • Support for PostgreSQL 12 database.
  • Elasticsearch 7.6
GCXI-3449 New (AWS only.) Genesys CX Insights now enables you to securely transmit reports (and dashboards) ...
GCXI-4947 New To enhance container security, Genesys CX Insights containers are now built on UBI8.
GCXI-5103 Resolved Issue Unsupported Chat reports are now hidden — Chat Termination Report and Async Chat Dashboard wer...
GCXI-5043 Resolved Issue Vertical table grids now appear correctly in custom reports. Previously, in scenarios where you upgr...
GCXI-4498 Resolved Issue Links from values in reports now correctly open related reports. Previously, in scenarios where an i...
GCXI-5071 Resolved Issue The Interaction ID prompt now works correctly. Previously, in scenarios where GCXI was upgraded from...
GCXI-5075 Resolved Issue The ANI Details Dashboard (Top Callers tab) now correctly lists the 50 callers with the largest numb...
GCXI-5040 Known Issue In Genesys Multicloud CX environments where Genesys CX Insights GCXI is used with GWS au...