Base unit of content for Genesys CX Insights -

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Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Private Edition, Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type General
Highlight Security enhancements.
Boilerplate(s) Used
Release Date 2021-07-01
Private Edition Release Date 2021-07-16
Mixed Mode Release ReleaseDate
Private Edition Containers List
  • gcxi:
  • gcxi_control:
  • gcxi-100.0.020+0000.tgz
JQL issue = GCXI-4886 OR issue = GCXI-5103 OR issue = GCXI-5043 OR issue = GCXI-4498 OR issue = GCXI-5040 OR issue = GCXI-5098 OR issue = GCXI-4823
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-4886 New Support for:
  • Support for PostgreSQL 12 database.
  • Elasticsearch 7.6
GCXI-3449 New (AWS only.) Genesys CX Insights now enables you to securely transmit reports (and dashboards) ...
GCXI-4947 New To enhance container security, Genesys CX Insights containers are now built on UBI8.
GCXI-5103 Resolved Issue Unsupported Chat reports are now hidden — Chat Termination Report and Async Chat Dashboard wer...
GCXI-5043 Resolved Issue Vertical table grids now appear correctly in custom reports. Previously, in scenarios where you upgr...
GCXI-4498 Resolved Issue Links from values in reports now correctly open related reports. Previously, in scenarios where an i...
GCXI-5071 Resolved Issue The Interaction ID prompt now works correctly. Previously, in scenarios where GCXI was upgraded from...
GCXI-5075 Resolved Issue The ANI Details Dashboard (Top Callers tab) now correctly lists the 50 callers with the largest numb...
GCXI-5040 Known Issue In Genesys Multicloud CX environments where Genesys CX Insights GCXI is used with GWS au...
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