Base unit of content for Email - 9.0.000.75

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Component RN Definition[edit source]

Component Email
Deployment Type hosted AWS, hosted Azure
Release Number 9.0.000.75 (Change release number)
Release Type
Highlight Support for increased priority to emails based on the customer's response time. Webhooks support for mailbox error notification.
Release Date 2021-09-23
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL Issuekey in (CIWD-2102, CIWD-2151)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
CIWD-2151 New Engage cloud Email now allows increasing priority of a customer’s reply email to an agent if the cus...
CIWD-2102 New Engage cloud Email now sends a notification regarding the mailbox status if an error occurs and a we...
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