Base unit of content for Email - 100.0.080.0000

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Component RN Definition[edit source]

Component Email
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number 100.0.080.0000 (Change release number)
Release Type
Highlight Support for text and JSON attachments. New table format for viewing email headers.
Boilerplate(s) Used
Release Date 2022-01-13
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL https://genesysjira.atlassian.net/jira/dashboards/30427
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
New Engage cloud Email is now renamed as Email for Multicloud CX.
CIWD-3059 New Email for Multicloud CX now supports text and JSON attachments.
CIWD-2600 New Email for Multicloud CX now allows users to view email headers in a table format. Previously, the em...
CIWD-3254 Resolved Issue Email for Multicloud CX no longer stops processing emails if the SMTP server returns an error while ...
CIWD-3224 Resolved Issue Email for Multicloud CX now continues to process emails even if there is a temporary network failure...
CIWD-3220 Resolved Issue Agent Desktop now shows the correct file size of email attachments.
CIWD-3142 Resolved Issue Outbound emails are no longer impacted by individual email errors. Previously in certain cases, the ...
CIWD-3120 Resolved Issue An issue that prevented Agent Desktop from displaying embedded images in emails is now fixed.
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