Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type hosted AWS, hosted Azure
Release Number (Change release number)
Release Type
Highlight Structured message support in the Communication and Conversation tabs.
Release Date 2021-06-10
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue = NEXUS-6447 OR issue = NEXUS-6409 OR issue = NEXUS-4529 OR issue = NEXUS-6433 OR issue = NEXUS-6431
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-6447 Agent Desktop: The Conversation and Communication tabs chat history transcripts now disp...
NEXUS-6433 New All inbound messages from CX Contact campaigns are now reported to CX Contact.
NEXUS-6431 New Outbound SMS campaigns now support inbound freeform messages.
NEXUS-6409 New Personally Identifiable Information (PII) enhancement: Privacy rules can now be created for email me...
NEXUS-4529 Resolved Issue The system no longer creates duplicate interactions if there is a delayed response from Genesys back...
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