Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Structured message support in the Communication and Conversation tabs.
Boilerplate(s) Used
Release Date 2021-06-10
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue = NEXUS-6447 OR issue = NEXUS-6409 OR issue = NEXUS-4529 OR issue = NEXUS-6433 OR issue = NEXUS-6431
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-6447 Agent Workspace: The Conversation and Communication tabs chat history transcripts now di...
NEXUS-6433 New All inbound messages from CX Contact campaigns are now reported to CX Contact.
NEXUS-6431 New Outbound SMS campaigns now support inbound freeform messages.
NEXUS-6409 New Personally Identifiable Information (PII) enhancement: Privacy rules can now be created for email me...
NEXUS-4529 Resolved Issue The system no longer creates duplicate interactions if there is a delayed response from Genesys back...
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