Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type General
Highlight Standard Responses Library now accessible within Designer.
Boilerplate(s) Used
Release Date 2021-04-01
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue = NEXUS-3191 OR issue = NEXUS-5608 OR issue = NEXUS-5600 OR issue = NEXUS-5598 OR issue = NEXUS-5575 OR issue = NEXUS-5935 OR issue = NEXUS-5727
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-5608 New Security improvements. Workspace Web Edition integration security has been improved.
NEXUS-5600 New Standard Responses Library now accessible within Designer. You can now create and manage thei...
NEXUS-5598 New Option to disable inbound notifications from subscribed contacts. You can now choose to bypas...
NEXUS-5575 New WhatsApp enhancement. Multiple corporate numbers for WhatsApp are now supported within a tena...
NEXUS-3191 New Undeliverable message notification. A message is displayed in the Communication tab to inform...
NEXUS-5935 Resolved Issue Digital Channels no longer omits saving Chat interaction transcripts to the Universal Contact Servic...
NEXUS-5727 Resolved Issue Digital Channels now uses the correct site to validate agent credentials when Workspace Web Edition ...
Known Issue Limitation: Smart Failover is not supported. If Workspace Web Edition switches to a backup sit...
Retrieved from " (2024-04-19 12:21:26)"
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