Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type hosted AWS, hosted Azure
Release Number (Change release number)
Release Type General
Highlight Standard Responses Library now accessible within Designer.
Release Date 2021-04-01
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue = NEXUS-3191 OR issue = NEXUS-5608 OR issue = NEXUS-5600 OR issue = NEXUS-5598 OR issue = NEXUS-5575 OR issue = NEXUS-5935 OR issue = NEXUS-5727
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-5608 New Security improvements. Workspace Web Edition integration security has been improved.
NEXUS-5600 New Standard Responses Library now accessible within Designer. You can now create and manage thei...
NEXUS-5598 New Option to disable inbound notifications from subscribed contacts. You can now choose to bypas...
NEXUS-5575 New WhatsApp enhancement. Multiple corporate numbers for WhatsApp are now supported within a tena...
NEXUS-3191 New Undeliverable message notification. A message is displayed in the Communication tab to inform...
NEXUS-5935 Resolved Issue Digital Channels no longer omits saving Chat interaction transcripts to the Universal Contact Servic...
NEXUS-5727 Resolved Issue Digital Channels now uses the correct site to validate agent credentials when Workspace Web Edition ...
Known Issue Limitation: Smart Failover is not supported. If Workspace Web Edition switches to a backup sit...
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