Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Digital Channels Admin tile to be published on customer portal page.
Boilerplate(s) Used
Release Date 2023-10-11
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue in (NEXUS-11020, NEXUS-11230, NEXUS-10714, NEXUS-11212, NEXUS-10941)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-11230 New Digital Channels now supports updating user data of a chat session and active interaction (if any) d...
NEXUS-11020 New Dependent libraries have been updated to remediate security findings.
NEXUS-10714 New The Digital Channels Admin site is available on each customer’s Engage Cloud Portal page starting as... About Digital Channels Admin
NEXUS-11212 Resolved Issue The correct error message is now returned when Digital Channels sends an unknown bot name to the bot...
NEXUS-10941 Resolved Issue Digital Channels now responds with a phone number in international format when customers send an SMS...
NEXUS-10363 Resolved Issue Previously, when the database server went offline during runtime, the bot APIs for voice and chat st...
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