Base unit of content for Digital Channels - 100.0.143.8169

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number 100.0.143.8169 (Change release number)
Release Type
Highlight New tooltip explanations and fixes in the agent interface.
Boilerplate(s) Used
Release Date 2023-04-19
Private Edition Release Date 2023-04-19
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue in (NEXUS-10534, NEXUS-10622, NEXUS-10702, NEXUS-8097, NEXUS-9813, NEXUS-10585, NEXUS-10637, NEXUS-10652, NEXUS-10654, NEXUS-10676, NEXUS-10677, NEXUS-10678,NEXUS-10698)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-10702 New When an agent hovers over the status checkmark next to a message, the tooltip text will now display ...
NEXUS-10622 New During an SMS interaction, agents can now hover over the character counter to display a tooltip expl...
NEXUS-10534 New In Digital Channels, when a message fails to send, agents can now hover over the error message to vi...
NEXUS-10698 Resolved Issue For WhatsApp interactions, the read receipt checkmark indicator is now displayed in blue, distinguis...
NEXUS-10678 Resolved Issue The active interaction indicator will no longer be displayed next to the contact name in the Comm...
NEXUS-10677 Resolved Issue The URL verification button under the chat conversation window is now disabled when there is no URL ...
NEXUS-10676 Resolved Issue CX Contact users are now able to send test SMS messages.  Previously, the “Send Test SMS” button wou...
NEXUS-10654 Resolved Issue Previously, when agents used the latest version of the Advanced Chat UI and the option privile...
NEXUS-10652 Resolved Issue The markdown editor button no longer disappears when an agent switches from a Chat interaction to an...
NEXUS-10637 Resolved Issue If a chat session is started without any contact attributes, an empty contact is created with a uniq...
NEXUS-10585 Resolved Issue Videos sent by customers through the Facebook Messenger channel are now displayed properly on the ag...
NEXUS-9813 Resolved Issue Agents previously encountered an issue where they would unsubscribe from a contact, but still receiv...
NEXUS-8097 Resolved Issue Previously, agents were automatically subscribed to a contact when they accepted a consultation chat...
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