Base unit of content for Digital Channels - 100.0.143.8169
From Genesys Documentation
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 100.0.143.8169 (Change release number) |
| Release Type | |
| Highlight | New tooltip explanations and fixes in the agent interface. |
| Boilerplate(s) Used | |
| Release Date | 2023-04-19 |
| Private Edition Release Date | 2023-04-19 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue in (NEXUS-10534, NEXUS-10622, NEXUS-10702, NEXUS-8097, NEXUS-9813, NEXUS-10585, NEXUS-10637, NEXUS-10652, NEXUS-10654, NEXUS-10676, NEXUS-10677, NEXUS-10678,NEXUS-10698) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| NEXUS-10702 | New | When an agent hovers over the status checkmark next to a message, the tooltip text will now display ... | |
| NEXUS-10622 | New | During an SMS interaction, agents can now hover over the character counter to display a tooltip expl... | |
| NEXUS-10534 | New | In Digital Channels, when a message fails to send, agents can now hover over the error message to vi... | |
| NEXUS-10698 | Resolved Issue | For WhatsApp interactions, the read receipt checkmark indicator is now displayed in blue, distinguis... | |
| NEXUS-10678 | Resolved Issue | The active interaction indicator will no longer be displayed next to the contact name in the Comm... | |
| NEXUS-10677 | Resolved Issue | The URL verification button under the chat conversation window is now disabled when there is no URL ... | |
| NEXUS-10676 | Resolved Issue | CX Contact users are now able to send test SMS messages. Previously, the “Send Test SMS” button wou... | |
| NEXUS-10654 | Resolved Issue | Previously, when agents used the latest version of the Advanced Chat UI and the option privile... | |
| NEXUS-10652 | Resolved Issue | The markdown editor button no longer disappears when an agent switches from a Chat interaction to an... | |
| NEXUS-10637 | Resolved Issue | If a chat session is started without any contact attributes, an empty contact is created with a uniq... | |
| NEXUS-10585 | Resolved Issue | Videos sent by customers through the Facebook Messenger channel are now displayed properly on the ag... | |
| NEXUS-9813 | Resolved Issue | Agents previously encountered an issue where they would unsubscribe from a contact, but still receiv... | |
| NEXUS-8097 | Resolved Issue | Previously, agents were automatically subscribed to a contact when they accepted a consultation chat... |
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