Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number (Change release number)
Release Type
Highlight Agents can now update contact information and immediately switch channels.
Boilerplate(s) Used
Release Date 2023-01-25
Private Edition Release Date 2023-01-25
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue in (NEXUS-9614, NEXUS-10201, NEXUS-10504, NEXUS-10330, NEXUS-10338, NEXUS-10365)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-10504 New The maximum size allowed for chat attachments has been increased to 15 MB in Multicloud CX on Azure.
NEXUS-10201 New Customers can now specify which rich media types are allowed as an option in the Digital Channels te...
NEXUS-9614 New Agents can now update the contact information for a contact and use that updated information to swit...
NEXUS-10365 Resolved Issue When a chat session expires and Digital Channels cannot retrieve the message history, the agent desk...
NEXUS-10338 Resolved Issue The Digital Resources section in Designer for Standard Responses, Field Codes, and PII Management no...
NEXUS-10330 Resolved Issue When inserting a standard response into a chat message, the standard response content will not erase...
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