Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number (Change release number)
Release Type
Highlight Facebook and Twitter messages sent by an agent with both text and images are now combined into a single message or post.
Boilerplate(s) Used
Release Date 2022-12-07
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = NEXUS AND fixVersion in (100.0.133, 100.0.132, 100.0.131) AND labels in (RN) ORDER BY priority DESC, updated DESC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-8134 New Facebook and Twitter public messages sent by an agent with both text and images are now combined int...
NEXUS-10092 New Digital Channels now allows customers to set a specific list of SMS opt-in and opt-out keywords at t...
NEXUS-10288 New Digital Channels is now able to accept a webhook from SparkPost with multiple email messages and rec...
NEXUS-10323 Resolved Issue A proper error message is now displayed when an agent or supervisor attempts to hide or delete a Fac...
NEXUS-9579 Resolved Issue In Designer, the Digital Resources section for Standard Responses, Field Codes, and PII Manager now ...
NEXUS-9968 Resolved Issue Designer now properly handles bot interactions when re-joining a conversation. Previously, the Desig...
NEXUS-10289 Resolved Issue Digital Channels added validation for SparkPost webhooks for outbound email, so it is now configured...
NEXUS-10004 Resolved Issue Digital Channels Administration now shows the proper username when the user is logged in but does no...
NEXUS-10199 Resolved Issue The Conversation tab now displays a generic informational message when an agent is checking their vo...
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