Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number (Change release number)
Release Type
Highlight Agents can now see a character counter for SMS messages.
Boilerplate(s) Used
Release Date 2022-11-09
Private Edition Release Date 2022-11-29
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue in (NEXUS-10192, NEXUS-10186, NEXUS-10006, NEXUS-10044, NEXUS-10008, NEXUS-10066, NEXUS-10047)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-10047 New Digital Channels now supports multiple connections for outbound email interactions in a single tenan...
NEXUS-10008 New Digital Channels now supports a simple notification message template in the Standard Response Librar...
NEXUS-10006 New Agents can now see how many characters have been included in the current SMS message so they can kee...
NEXUS-10192 Resolved Issue Agents can now push a website URL to a customer as an SMS message. Previously, the customer would no...
NEXUS-10186 Resolved Issue CX Contact users are now able to send test emails. Previously, the “Send Test Email” button would no...
NEXUS-10066 Resolved Issue When using a third-party email provider for outbound email with CX Contact, administrators can now c...
NEXUS-10044 Resolved Issue Designer applications are now prevented from posting messages in public Facebook and Twitter session...
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