Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Mixed mode, Private Edition
Release Number (Change release number)
Release Type
Highlight Resolved issues.
Boilerplate(s) Used Private edition GA (highlights)
Release Date 2022-05-10
Private Edition Release Date 2022-05-11
Mixed Mode Release ReleaseDate 2022-05-10
Private Edition Containers List
JQL labels = "RN" and issue = NEXUS-8734
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
and NEXUS-8845 NEXUS-8734 and NEXUS-8845 Resolved Issue For Facebook Messenger and Twitter Direct Messaging interactions, Digital Channels now correctly cal...
NEXUS-8793 Resolved Issue Multiple messages sent into the same chat session in quick succession now create and route as a sing...
NEXUS-8771 Known Issue For Facebook Public and Twitter Public interactions, reporting data is not saved when an agent close...
Private Edition Availability of Social and Messaging channels for private edition deployments is to be announced sep...
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