Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Direct connection to the mGage/Kaleyra platform.
Boilerplate(s) Used
Release Date 2021-11-12
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = NEXUS AND issue = NEXUS-6696 OR issue = NEXUS-7693 OR issue = NEXUS-7169
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-7169 New Digital Channels now supports a direct connection to the mGage/Kaleyra platform for inbound and outb...
NEXUS-6696 New Security improvements for Digital Channels on Azure.
NEXUS-7693 Resolved Issue All opt-in, help, and freeform message content for SMS messages received during a CX Contact campaig...
NEXUS-7618 Resolved Issue Digital Channels can now set and operate with User Data to which a customer has attached arrays with...
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