Base unit of content for Callback - 100.0.002.2105

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Component RN Definition[edit source]

Component Callback
Deployment Type Private Edition
Release Number 100.0.002.2105 (Change release number)
Release Type
Highlight *Support for deploying all private edition services in a single namespace.
  • Support for the enableServiceLinks Helm chart option.
  • GES now supports the use of Redis in cluster mode.
  • Support for a new Prometheus metric for monitoring the database connection.
  • The Number of Agents column has been added to the Callback Queues page in the Callback UI.
  • Updates to the Estimated Wait Time API.
  • Updates to the Callback Developer role.
  • System-level and performance improvements.
  • Important security improvements.
HighlightBoilerplate
Release Date 2022-03-17
Private Edition Release Date 2022-03-17
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue = GES-2690
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GES-2579 New This release includes system-level enhancements.
GES-2778 New A new column has been added to the table on the Callback Queues page in the Callback UI. The n...
GES-2779 New In previous releases, calls on hold were excluded from the Estimated Wait Time calculation. To contr...
GES-2903 New Improvements have been made to the overall system performance; the system more efficiently processes...
GES-2715 Security This release includes important security upgrades made to third-party software.
GES-2806 Resolved Issue If there are more than 5000 callbacks with the same desired time, only the first 5000 retrieved are ...
GES-2824 Resolved Issue The Estimated Wait Time API has been updated. Now, when querying EWT using mode=mode3, the ...
GES-2835 Resolved Issue An issue has been fixed that sometimes prevented users in the Callback Developer role from acc...
GES-2877 Resolved Issue Previously, when a callback virtual queue used Business Hours that included an exception and the exc...
Private Edition As of March 17, 2022, all new features and resolved issues in [[Draft:ReleaseNotes/Current/GenesysEn...
GES-2690 Private Edition Support for deploying the Genesys Engagement Service (GES) in a single namespace with other private ...
GES-2717 Private Edition GES now supports the use of Redis in cluster mode.
GES-2830 Private Edition Genesys Engagement Service now includes a Prometheus gauge called DB_STATUS. The gauge is set to 1 w...
GES-2941 Private Edition Genesys Engagement Service (GES) now includes the enableServiceLinks Helm chart option in the ...
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