Base unit of content for CX Contact -

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Component RN Definition[edit source]

Component CX Contact
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight This release contains new features, improvements, and fixes.
Boilerplate(s) Used
Release Date 2023-02-24
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue in (CLOUDCON-16938, CLOUDCON-16936, CLOUDCON-17299, CLOUDCON-17489, CLOUDCON-17487, CLOUDCON-17468, CLOUDCON-17452, CLOUDCON-17378, CLOUDCON-17377, CLOUDCON-17326, CLOUDCON-17297, CLOUDCON-17235, CLOUDCON-17025, CLOUDCON-17009, CLOUDCON-16979, CLOUDCON-16958, CLOUDCON-15018, CLOUDCON-17287)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
CLOUDCON-16936 New CX Contact now supports an Use RAW format (Advanced) property in Email Variable Content.
CLOUDCON-16938 New CX Contact now supports Plain Text and Multi-Part Email content types.
CLOUDCON-17299 New Do Not Contact Dates are now partition-specific.
CLOUDCON-17287 Resolved Issue CX Contact now sends the Test SMS with the Sender ID defined in the respective Variable SMS Conte...
CLOUDCON-15018 Resolved Issue When using Consent Lists, the Suppression & Consent List Search for records in Suppression lists, da...
CLOUDCON-16958 Resolved Issue The Send Campaign Group automation job now supports trigger rules with the Automation Job Completed ...
CLOUDCON-16979 Resolved Issue The Attempt Rules now correctly display the time zone source setting when the Count Attempts Betw...
CLOUDCON-17009 Resolved Issue The incorrect SMS notification message that appears when editing email templates has been removed.
CLOUDCON-17025 Resolved Issue When the Campaign Dashboard Lists/ Filtered statistic is updated to reflect when the Device Es...
CLOUDCON-17235 Resolved Issue A warning message, "Warning! The Partitioning will be disabled/enabled!" is now displayed to ver...
CLOUDCON-17489 Resolved Issue SMS content no longer adds a space before and after the label names in the Content section.
CLOUDCON-17297 Resolved Issue The extended Campaign Group status is displayed when Alt is pressed and when hovering o...
CLOUDCON-17326 Resolved Issue When creating new email dialing profiles, multiple email contents can be created and saved. Earlier,...
CLOUDCON-17377 Resolved Issue When running a contact trace, the error that occurred when running the trace on the Device Field...
CLOUDCON-17378 Resolved Issue The issue with email campaign templates not saved when HTML was used has been resolved.
CLOUDCON-17452 Resolved Issue CX Contact now displays logged in user in a standard First Name Last Name format.
CLOUDCON-17468 Resolved Issue CX Contact now properly handles schedules that reference deleted or non-existent campaign groups.
CLOUDCON-17487 Resolved Issue The error that appeared when when editing an email campaign group and applying the change for the s...
Retrieved from " (2023-12-05 04:54:39)"
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