Base unit of content for CX Contact -

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Component RN Definition[edit source]

Component CX Contact
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number (Change release number)
Release Type
Highlight This release contains new features, improvements, and fixes.
Boilerplate(s) Used
Release Date 2022-10-17
Private Edition Release Date 2022-10-17
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = CLOUDCON AND labels in (Iteration-31) AND labels in (RN, rn, User_Guide, UserGuide, CXContact_UserGuide)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
CLOUDCON-16281 New In SMS messaging, it is now possible to override the default keywords and add custom ones for the op... Custom Keywords
CLOUDCON-16144 New CX Contact now includes a new type of selection rule named Shared Expression. This selection rule al... Shared Expression Rule
CLOUDCON-16097 New CX Contact now supports a Trigger rule feature that notifies you of various successful or failed eve... Trigger Rules
CLOUDCON-16809 New The NEXDR (SMS/Email Records) and NEXCONV (SMS/Email Conversations) Analytics indices now include th...
CLOUDCON-16897 New The Device Import Detail Records dashboard now includes details of imports that failed because of a ...
CLOUDCON-16545 Resolved Issue The CX Contact UI displays new error messages when the size of a dialing profile or the number of ta...
CLOUDCON-16392 Resolved Issue An issue with HTML email content not displaying correctly in the Visual Editor in certain scenarios ...
CLOUDCON-16228 Resolved Issue The placement of the button to create new variable alert templates has been changed to improve usabi...
CLOUDCON-15957 Resolved Issue An issue that caused some Push Preview calls to be incorrectly reported with the disposition code <c...
CLOUDCON-16854 Resolved Issue In the visual email editor, an issue that incorrectly changed the variables Other10 through ...
CLOUDCON-16991 Resolved Issue When you use the options Today and Count attempts between times in compliance rules, att...
CLOUDCON-17012 Resolved Issue An issue that caused the UnsupporteddialMode4forchannelvoice error when you create a ca...
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