Base unit of content for CX Contact -

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Component RN Definition[edit source]

Component CX Contact
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight *Auto-purge records
  • Retain records in a contact list
  • Validate selection rules
  • and more...
Boilerplate(s) Used
Release Date 2022-04-25
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL key = CLOUDCON-15379 OR key = CLOUDCON-15378 OR key = CLOUDCON-15380 OR key = CLOUDCON-15365 OR key = CLOUDCON-15331 OR key = CLOUDCON-15140 OR key = CLOUDCON-15132 OR key = CLOUDCON-14919
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
CLOUDCON-15379 New The Contact Lists view now includes a new column named Retention, for each contact list....
CLOUDCON-15378 New The New List and Edit List dialogs now include the ability to specify a retention period...
CLOUDCON-15380 New You can now specify record retention and selection rules for the action types Import File and ...
CLOUDCON-15365 New CX Contact now supports the validation of a selection rule when you are creating one of the type ...
CLOUDCON-15331 New When you export analytics panel data, all time fields except for the @timestamp field are now ...
CLOUDCON-15140 Resolved Issue Contact attempts with a result of SIT Invalid Num are now correctly handled by complian...
CLOUDCON-15132 Resolved Issue For variable email templates (a new feature introduced in the CX Contact release), CX...
CLOUDCON-14919 Resolved Issue In CX Contact Analytics, the behavior for the Last 24h filter is now corrected. When you apply...
CLOUDCON-14570 Resolved Issue CX Contact now updates the content field in the NEXDR index, so that a correct message from th...
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