Base unit of content for CX Contact -

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Component RN Definition[edit source]

Component CX Contact
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight *Variable Email Templates
  • A new option to change time zones for schedules
  • Improvements to how filters work in CX Contact Analytics
  • Various issues related to import and export of files in automation jobs and analytics are resolved
  • Performance improvements and more...
Boilerplate(s) Used
Release Date 2022-02-28
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = "CX Contact" AND labels = RN AND labels = Iteration-29
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
CLOUDCON-14855 New On the Campaign Dashboard, the display of filter and list numbers in the upper-right corner of the a...
CLOUDCON-14541 New When you create or edit a schedule now, the Global toggle allows you to switch between global ...
CLOUDCON-14593 New In the main Campaigns view, Ctrl+click now switches to List view.
CLOUDCON-14595 New The header value $GSW_RECORD_HANDLE is now supported in external pre-dial validation headers.
CLOUDCON-14608 New The naming convention for export files from list automation jobs is now based on the tenant's time z...
CLOUDCON-14650 New CX Contact Analytics now supports dashboard filters with the type querystring.
CLOUDCON-14723 New When applying filters to data, CX Contact now prioritizes panel-level filters over dashboard filters...
CLOUDCON-14804 New The exists filter is now supported when exporting CX Contact Analytics data using a list autom...
CLOUDCON-14821 New The number of email variable template tabs that can be created in the UI is now limited to 30.
CLOUDCON-14534 New CX Contact now supports variable email templates, enabling a campaign group to send variable email m...
CLOUDCON-14823 New The Complete if no more records check box is added to the campaign template settings.
CLOUDCON-14853 New When Campaign Groups are created using list automation, unsupported characters are now ignored, just...
CLOUDCON-14854 New Campaign Dashboard statistics now take into account device escalation settings.
CLOUDCON-14811 Resolved Issue An issue which caused the import of .zip files to CX Contact to fail in certain cases is now r...
CLOUDCON-14736 Resolved Issue An issue with setting the dial mode configuration from the CX Contact UI is now resolved.
CLOUDCON-14698 Resolved Issue An issue with the line feed character missing from the last record in export files from CX Contact A...
CLOUDCON-14645 Resolved Issue In List Automation, when using the Crontab option for the Schedule, it is now required to sele...
CLOUDCON-14890 Resolved Issue An issue involving certain filter definitions in CX Contact Analytics is now resolved.
CLOUDCON-14519 Resolved Issue An issue which prevented sample data to be displayed in certain cases while importing a calling list...
CLOUDCON-14499 Resolved Issue CX Contact no longer displays an error when a campaign group that has more than one calling list is ...
CLOUDCON-15063 Resolved Issue For SMS and Email attempts in CX Contact Analytics and SMS/Email records, callResult is now se...
Retrieved from " (2024-04-14 22:49:26)"
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