Base unit of content for CX Contact -

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Component RN Definition[edit source]

Component CX Contact
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight *Custom Compliance rules support priority settings
  • Content field is now aggregated in the NEXDR and NEXCONV indexes
  • Dial Manager now includes partition data for NEXDR and NEXCONV indexes
  • A new check box to enable encryption when exporting Jobs
  • Support for Digital Signature Algorithm (DSA) and EIGamal user public keys for encryption
  • and more...
Boilerplate(s) Used
Release Date 2021-12-08
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = CLOUDCON AND labels = RN AND labels = Iteration-28
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
CLOUDCON-13567 New CX Contact users can now create Campaign Groups with Strict Compliance mode.
CLOUDCON-14135 New In CX Contact Campaign Dashboards, the Agent Group values in a Campaign Group can now be hidde...
CLOUDCON-14105 New The CXC Settings > General > Lists > Default Region list now includ...
CLOUDCON-14267 New
CLOUDCON-14421 New When LIFO records are added and then filtered out during pre-loading, their record_status is n...
CLOUDCON-14299 New
CLOUDCON-14055 New CX Contact users can now define Campaign Group names. Previously, Campaign Groups inherited their na...
CLOUDCON-12680 CLOUDCON-12681, CLOUDCON-12680 New CX Contact now supports SMS Variable Alerts, enabling a single SMS Campaign Group to send variable S...
CLOUDCON-14335 New
CLOUDCON-14363 New CX Contact introduces the new Failed Compliance disposition value for pre-dial validation conn...
CLOUDCON-14381 New The NEXDR and NEXCONV indexes in CX Contact Analytics are updated to allow the content field t...
CLOUDCON-14389 New The Call History and Call Result indexes in CX Contact Analytics now include device mask infor...
CLOUDCON-14390 New CX Contact Custom Compliance Rules now support priority settings.
CLOUDCON-14291 Resolved Issue
CLOUDCON-12503 Resolved Issue In the Outbound Analytics dialog drop-down controls for customizable panels now only include r...
CLOUDCON-14110 Resolved Issue CX Contact no longer deletes and recreates Silence treatments after non treatment-related changes ar...
CLOUDCON-14188 Resolved Issue CX Contact no longer displays an error when users manually add records to an email Suppression List.
CLOUDCON-14232 Resolved Issue
CLOUDCON-14325 Resolved Issue
CLOUDCON-14328 Resolved Issue
CLOUDCON-14330 Resolved Issue The List Import Activity now includes entries for all List Automation processes.
CLOUDCON-14377 Resolved Issue The CX Contact UI now shows only the Drop and Connect to Destination DN delivery options...
CLOUDCON-13009 Private Edition To enhance container security, CX Contact container imagesĀ are now built on Red Hat Universal Base I...
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