Base unit of content for CX Contact - 100.0.027.0004

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Component RN Definition[edit source]

Component CX Contact
Deployment Type hosted AWS, hosted Azure
Release Number 100.0.027.0004 (Change release number)
Release Type
Highlight *A new index for SMS/Email conversations.
  • Support for single-tenant Configuration Server.
  • Customizable Attempt Rules using custom Java Script expressions.
  • Support for non-standard Postgre SQL ports.
  • Ability to export Analytics dashboards and panels to PDF or CSV files.


Release Date 2021-10-11
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = CLOUDCON AND labels = RN AND labels = Iteration-27
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
CLOUDCON-14002 New You can now configure the connection timeout value in the validation server for External Pre-Dial Va...
CLOUDCON-13877 New CX contact now supports non-standard Postgre SQL ports to assist with the Disaster Recovery solution...
CLOUDCON-13797 New CX Contact now supports Genesys Configuration Server Single Tenant.
CLOUDCON-13724 New Improvements to the CX Contact UI means that changes to settings and newly built campaign templates ...
CLOUDCON-13684 New An improvement to the Outbound Analytics 'Export All' functionality increases its capacity.
CLOUDCON-13681 New To optimize loading of the CX Contact Analytics Dashboards, the default time range has been changed ...
CLOUDCON-13569 New CX Contact now supports Customizable Attempt Rules where custom Java Script expression could be prov...
CLOUDCON-13470 New A new index for SMS conversations is introduced in CX Contact Analytics. All outbound and inbound SM...
CLOUDCON-13386 New CX Contact now supports exporting Analytics Dashboards to PDF file and Analytics Dashboard Panels to...
CLOUDCON-13984 Resolved Issue When selecting Custom Time Period in CX Contact Analytics, the CX Contact Dashboard now correctly di...
CLOUDCON-13900 Resolved Issue When CX Contact runs suppression automation with the Append type "Append and Update" and uploads a l...
CLOUDCON-13886 Resolved Issue Configuration for External Pre-dial Validation Rules has been corrected and now works as expected. P...
CLOUDCON-13830 Resolved Issue The CX Contact UI is improved by providing dynamic port allocation, enabling users to set Number of ...
CLOUDCON-13746 Resolved Issue CX Contact now correctly displays the originally specified label in List Automation with type ‘Impor...
CLOUDCON-13731 Resolved Issue Now, when a single record is edited in the CX Contact List Details view, changes are applied to that...
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