Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Private Edition
Release Number (Change release number)
Release Type
Highlight Support for messages in the Contact History views for Chat, Facebook Messenger, and Twitter Direct Message interactions.
Boilerplate(s) Used
Release Date 2022-09-27
Private Edition Release Date 2022-09-29
Mixed Mode Release ReleaseDate
Private Edition Containers List
  • wwe-nginx-9.0.6.tgz
  • gws-ui-workspace:
JQL labels = "wwe-september-22"
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-1715 New Agent Workspace can now control which attached data keys are excluded during the creation of an inli... email.inline-forward.exclude-case-data-keys
WWE-1549 New To better handle inline images from standard responses used as a signature, Agent Workspace now embe...
WWE-766 New For environments using Genesys Softphone, agents who are on a consultation call can now mute and unm...
WWE-126 New Support for Google Agent Assist for Chat interactions. Please contact Genesys to enable this feature... Agent Assist tab
WWE-56 New Agent Workspace now supports rich messages in the Contact History views for Chat, Facebook Messenger... Agent and Agent Group Annex
WWE-1749 Resolved Issue Agent Workspace now correctly displays the number of pending interactions in the Workbins tree when ...
WWE-1665 Resolved Issue Agent Workspace now supports unlimited ringing time for ringtones for agent accounts that are config... <media-type>.ringing-bell and <media-type>.auto-answer.timer
WWE-1612 Resolved Issue In the Print Preview view, after an agent opens an email interaction from the a workbin, Agent...
WWE-1609 Resolved Issue If the list of Corporate Favorites is overridden by a strategy, the Corporate Favorites are now corr...
WWE-1602 Resolved Issue Agent Workspace can now save changes made by agents to drop-down fields in the Case Data view ...
WWE-1505 Resolved Issue In the History and Interaction Search views, Agent Workspace now correctly performs adva...
WWE-1503 Resolved Issue Agent Workspace now correctly handles attachments for completed email interactions forwarded from th...
WWE-1342 Resolved Issue Web applications associated to the interaction view in EXTERNAL, HIDDEN, or BACKGROUND mode are no l...
WWE-1115 Deprecations Internet Explorer v11 is no longer a supported browser for Agent Workspace as it is officially retir...
WWE-1540 Private Edition The following Case Data date field options now also support the same configuration values as the cor... Customer Case
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