Base unit of content for Agent Workspace - 9.0.000.98
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Private Edition |
| Release Number | 9.0.000.98 (Change release number) |
| Release Type | |
| Highlight | Support for messages in the Contact History views for Chat, Facebook Messenger, and Twitter Direct Message interactions. |
| Boilerplate(s) Used | |
| Release Date | 2022-09-27 |
| Private Edition Release Date | 2022-09-29 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List |
|
| JQL | labels = "wwe-september-22" |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WWE-1715 | New | Agent Workspace can now control which attached data keys are excluded during the creation of an inli... | email.inline-forward.exclude-case-data-keys |
| WWE-1549 | New | To better handle inline images from standard responses used as a signature, Agent Workspace now embe... | |
| WWE-766 | New | For environments using Genesys Softphone, agents who are on a consultation call can now mute and unm... | |
| WWE-126 | New | Support for Google Agent Assist for Chat interactions. Please contact Genesys to enable this feature... | Agent Assist tab |
| WWE-56 | New | Agent Workspace now supports rich messages in the Contact History views for Chat, Facebook Messenger... | Agent and Agent Group Annex |
| WWE-1749 | Resolved Issue | Agent Workspace now correctly displays the number of pending interactions in the Workbins tree when ... | |
| WWE-1665 | Resolved Issue | Agent Workspace now supports unlimited ringing time for ringtones for agent accounts that are config... | <media-type>.ringing-bell and <media-type>.auto-answer.timer |
| WWE-1612 | Resolved Issue | In the Print Preview view, after an agent opens an email interaction from the a workbin, Agent... | |
| WWE-1609 | Resolved Issue | If the list of Corporate Favorites is overridden by a strategy, the Corporate Favorites are now corr... | |
| WWE-1602 | Resolved Issue | Agent Workspace can now save changes made by agents to drop-down fields in the Case Data view ... | |
| WWE-1505 | Resolved Issue | In the History and Interaction Search views, Agent Workspace now correctly performs adva... | |
| WWE-1503 | Resolved Issue | Agent Workspace now correctly handles attachments for completed email interactions forwarded from th... | |
| WWE-1342 | Resolved Issue | Web applications associated to the interaction view in EXTERNAL, HIDDEN, or BACKGROUND mode are no l... | |
| WWE-1115 | Deprecations | Internet Explorer v11 is no longer a supported browser for Agent Workspace as it is officially retir... | |
| WWE-1540 | Private Edition | The following Case Data date field options now also support the same configuration values as the cor... | Customer Case |
Contents
Comments or questions about this documentation? Contact us for support!