Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Private Edition, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Ability to configure the values for the Interaction state filter drop-down and resolved issues.
Boilerplate(s) Used
Release Date 2023-04-27
Private Edition Release Date 2023-04-26
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-march-23
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-2762 New To reduce the latency when a large number of results have to be displayed in Team Communicator, lazy...
WWE-237 New Agent Workspace now allows users to configure the values of the Interaction state filter drop-...
WWE-2945 Resolved Issue Improvements in the Voice Channel status enable Agent Workspace to perform the SmartFailover r...
WWE-2689 Resolved Issue In Agent Workspace, the WebRTC agents can now stop the related streams when the call is ended. Previ...
WWE-2686 Resolved Issue The following localization specific issues are resolved now:
  • The display name of the 'workitem...
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