Base unit of content for Agent Workspace - 100.0.004.0312
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Private Edition, Genesys CX on Azure |
| Release Number | 100.0.004.0312 (Change release number) |
| Release Type | |
| Highlight | Resolved issues and improvements. |
| Boilerplate(s) Used | |
| Release Date | 2023-03-21 |
| Private Edition Release Date | 2023-03-22 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | ((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WWE-2386 | New | Agent Workspace now allows you to extend the duration for which the native toasts are displayed on t... | |
| WWE-2665 | Resolved Issue | Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Represent... | |
| WWE-2608 | Resolved Issue | Agent Workspace now avoids duplicating messages in the Genesys Digital Channels interactions. Previo... | |
| WWE-2584 | Resolved Issue | For the Interaction Queue view, a manual refresh isn’t considered now if the previous refresh ... | |
| WWE-2583 | Resolved Issue | For the Contact Center Statistics tab, a manual refresh isn’t considered now if the previous r... | |
| WWE-2395 | Resolved Issue | In Agent Workspace, the WebRTC agents can now correctly retrieve a call in a ringing state. Previous... | |
| WWE-2346 | Resolved Issue | The Processed by field is now set to Unknown User in History or Interaction Sea... | |
| GAPI-36932 | Resolved Issue | A Chat consultation received by an agent is now stopped if the main Chat interaction from which the ... | |
| GAPI-36408 | Resolved Issue | Agent Workspace now performs the SmartFailover recovery when the Voice Channel connectivity is lost.... | |
| WWE-2599 | Private Edition | Agent Workspace now fixes a Cross Site Scripting (XSS) issue with the tooltip of custom entries in t... | |
| WWE-2598 | Private Edition | Agent Workspace now prevents users configured with the PSTN device from performing answer or '... | |
| WWE-2456 | Private Edition | Configuration of Dial Plan has been improved so that you can reject a call without generating ... |
Contents
Comments or questions about this documentation? Contact us for support!