Base unit of content for Agent Workspace - 100.0.004.0312

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Private Edition, Genesys CX on Azure
Release Number 100.0.004.0312 (Change release number)
Release Type
Highlight Resolved issues and improvements.
Boilerplate(s) Used
Release Date 2023-03-21
Private Edition Release Date 2023-03-22
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL ((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-2386 New Agent Workspace now allows you to extend the duration for which the native toasts are displayed on t...
WWE-2665 Resolved Issue Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Represent...
WWE-2608 Resolved Issue Agent Workspace now avoids duplicating messages in the Genesys Digital Channels interactions. Previo...
WWE-2584 Resolved Issue For the Interaction Queue view, a manual refresh isn’t considered now if the previous refresh ...
WWE-2583 Resolved Issue For the Contact Center Statistics tab, a manual refresh isn’t considered now if the previous r...
WWE-2395 Resolved Issue In Agent Workspace, the WebRTC agents can now correctly retrieve a call in a ringing state. Previous...
WWE-2346 Resolved Issue The Processed by field is now set to Unknown User in History or Interaction Sea...
GAPI-36932 Resolved Issue A Chat consultation received by an agent is now stopped if the main Chat interaction from which the ...
GAPI-36408 Resolved Issue Agent Workspace now performs the SmartFailover recovery when the Voice Channel connectivity is lost....
WWE-2599 Private Edition Agent Workspace now fixes a Cross Site Scripting (XSS) issue with the tooltip of custom entries in t...
WWE-2598 Private Edition Agent Workspace now prevents users configured with the PSTN device from performing answer or '...
WWE-2456 Private Edition Configuration of Dial Plan has been improved so that you can reject a call without generating ...
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