Base unit of content for Agent Setup - 9.0.000.98

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number 9.0.000.98 (Change release number)
Release Type
Highlight This release introduces new options, and also contains important improvements and fixes.
Boilerplate(s) Used Private edition GA (highlights)
Release Date 2022-06-28
Private Edition Release Date 2022-07-07
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = "Web Services and Applications" AND id = GAPI-34267 OR id = GAPI-34217 OR id = GAPI-34030 OR id = GAPI-33972 OR id = GAPI-32976 OR id = GAPI-32759 OR id = GAPI-32758 OR id = GAPI-32757 OR id = GAPI-32756 OR id = GAPI-32755 OR id = GAPI-26529
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-32759 New Added a new option, Enable Delete attachment, to Contact Center Settings > Desktop Options ...
GAPI-32758 New Added a new option, Enable History Record Creation for voice interaction without contact, to '...
GAPI-32757 New Added a new option, Redirect / Release calls in Hunt Group, to Contact Center Settings >...
GAPI-32756 New New options in Contact Center Settings > Desktop Options > Voice enable agents to ...
GAPI-32755 New A new option, Chat Auto Ready, is added under Contact Center Settings > Desktop Optio...
GAPI-34267 Resolved Issue The Agent Setup inactivity timeout notification popup no longer blocks the connections of other appl...
GAPI-34217 Resolved Issue A new UI for managing supervisors is provided to fix an issue where the check mark for the selected ...
GAPI-34030 Resolved Issue A new UI for managing supervisors is provided to fix an issue where the supervisors control menu was...
GAPI-26529 Resolved Issue A new Supervisors page is added under Agents Groups > Agent Group to manage superv...
Private Edition
Retrieved from "https://all.docs.genesys.com/RN/AgentSetup/9.0.000.98 (2024-04-19 12:39:42)"
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