Base unit of content for Agent Setup -

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Genesys CX on Azure, Genesys CX on AWS
Release Number (Change release number)
Release Type
Highlight This release includes important improvements and fixes.
Boilerplate(s) Used
Release Date 2022-05-16
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = "Web Services and Applications" AND id = GAPI-34232 OR id = GAPI-34038 OR id = GAPI-33646 OR id = GAPI-33015 OR id = GAPI-32038 OR id = GAPI-30638
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
New As of May 24, 2022, this release is available for Genesys CX on AWS.
GAPI-34232 New AWS only. The Run Salesforce Apex on Interaction Events option is now modified to allow ...
GAPI-34038 Resolved Issue Azure only. Fixed the issue with deleting one or multiple RCS certificates.
GAPI-33971 Resolved Issue Viewing the details of a group of agents no longer overloads the server even when more than 1000 of ...
GAPI-33887 Resolved Issue The After Call Work code, on the Custom Agent States > Manage Custom Agent States page, ...
GAPI-33646 Resolved Issue The UI now works fine when the user's browser locale is different from English.
GAPI-33227 Resolved Issue Azure only. Upload Certificate under the Keys Management menu now uploads the cert...
GAPI-33015 Resolved Issue Azure only. The Blob Storage > Generate SAS Tokens page now displays both the cont...
GAPI-32484 Resolved Issue Azure only. Selecting the old loaded certificates works fine under the Keys Management m...
GAPI-32038 Resolved Issue Azure only. The Blob Storage > Generate SAS Tokens page now allows the user to sel...
GAPI-31382 Resolved Issue The SAML metadata file now gets uploaded successfully to the SAML > SAML Configuration page...
GAPI-30638 Resolved Issue The Email Interaction Ringtone Type option drop-down list now has an additional field that acc...
Retrieved from " (2024-06-23 03:57:50)"
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