Base unit of content for Agent Setup -

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight This release includes important improvements and fixes.
Boilerplate(s) Used
Release Date 2022-03-22
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = "Web Services and Applications" AND id = GAPI-31321 OR id = GAPI-31267 OR id = GAPI-31223 OR id = GAPI-31116 OR id = GAPI-31063 OR id = GAPI-31515 OR id = GAPI-30598 OR id = GAPI-33753
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
New As of March 23, 2022, this release is available for Genesys CX on Azure.
GAPI-31321 New AWS only. Added a new option, outbound.push-preview-mode, to Desktop options... Outbound channel options
GAPI-33753 Resolved Issue Azure only. Agent Setup now continues to function during Tenant maintenance and when network i...
GAPI-31515 Resolved Issue Fixed an issue in the Business Attribute Values and Skills windows where the input field...
GAPI-31267 Resolved Issue AWS only. Agent Setup now only accepts IdP metadata XML files which contain the IDPSSODe...
GAPI-31223 Resolved Issue AWS only. Fixed an issue where the Access Group UI would incorrectly display all remaining Acc...
GAPI-31116 Resolved Issue AWS only. Fixed an issue where the user could see Agent Setup even when the Role-Based Access ...
GAPI-31063 Resolved Issue AWS only. Added a new value FAILED, to the Action Search drop-down list in the ...
GAPI-30598 Resolved Issue The global Save button for Contact Center Settings is now always visible in the UI. Prev...
Retrieved from " (2024-07-22 10:55:12)"
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