Base unit of content for Agent Setup -

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight This release includes important improvements and fixes.
Boilerplate(s) Used
Release Date 2021-11-04
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = "Web Services and Applications" AND labels = AS-Nov21-Upgrade AND "Release Note" is not EMPTY AND "Release Note" !~ "N/A" AND "Release Note" !~ NA
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
New As of November 10, 2021 this release is available for Genesys CX on Azure.
GAPI-30543 Resolved Issue Now, deleting skills or a skills folder from the Manage Skills window no longer causes the pag... Create and manage agent skills
GAPI-30291 Resolved Issue Now, the External URLs count displays correctly. Previously, discrepancies would display betwe... Enable external URLs
GAPI-29782 Resolved Issue Fixed an issue where, in certain circumstances, changes are not saved to the Users tab after t... Manage agents and other users
GAPI-29343 Resolved Issue Fixed an issue where Agent States were not appearing in alphabetical order within Agent Gro... Create and manage custom agent states
Retrieved from " (2024-02-28 23:23:49)"
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