Base unit of content for Agent Setup -

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight This release contains important improvements and fixes.
Boilerplate(s) Used
Release Date 2021-07-22
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = "Web Services and Applications" AND labels = AS-Jul21-Upgrade AND key != GAPI-28270 AND "Release Note" is not EMPTY
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-28830 Resolved Issue Added a new validation into the Edit User form for identifying whitespace characters. Edit agents
GAPI-28798 Resolved Issue Now, Agent options are properly synched with Agent Group options. Previously, in certain scenarios, ... Agent groups
GAPI-28710 Resolved Issue Added a new value, First Name Last Initial ($Agent.FirstNameLastInitial$), to the ch... Chat channel options
GAPI-28596 Resolved Issue Now, when all action codes are manually selected together, Agent Desktop properly displays all optio... Create and manage custom agent states
GAPI-27992 Resolved Issue Fixed an issue where the SIP Phone Type would not update if there were discrepancies in any ma... SIP Phone Types
Retrieved from " (2024-05-26 21:09:16)"
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