Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number (Change release number)
Release Type
Highlight The name of the product has been changed from Agent Desktop to Agent Workspace in the Genesys Multicloud documentation.
Boilerplate(s) Used
Release Date 2022-07-28
Private Edition Release Date 2022-07-28
Mixed Mode Release ReleaseDate
Private Edition Containers List
  • wwe-nginx-9.0.6.tgz
  • gws-ui-workspace:
JQL labels = wwe-july-22
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-34029 New The name of the product has been changed from Agent Desktop to Agent Workspace in the Ge...
WWE-1119 Resolved Issue Agent Workspace now supports localization for Google Agent Assist for Voice interactions. The transc...
GAPI-35323 Resolved Issue The ending of chat interactions has been improved. Previously in some scenarios, error messages were...
GAPI-35303 Resolved Issue In a Smart Failover scenario triggered by a Voice Channel outage, if an agent refreshes their browse...
GAPI-35194 Resolved Issue If two resources have the same name, but belong to different groups, such as different Agent Groups ...
GAPI-35035 Resolved Issue When a strategy sets the value of an attached data field in the Case Information area, but the...
GAPI-35015 Resolved Issue The Print Preview view now supports strategy overrides of the value of the Case Data format... Case and toast data
GAPI-34928 Resolved Issue For Outbound campaigns running in agent-less modes, such as Power IVR or SMS/Email campaigns, agent ...
GAPI-34832 Resolved Issue The wording of dialog boxes and system notifications related to Smart Failover functionality has bee...
GAPI-34458 Resolved Issue Agents no longer have to refresh the Agent Workspace browser page to see Teams targets that they hav...
Retrieved from " (2024-04-14 23:27:19)"
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