Base unit of content for Agent Workspace - 9.0.000.96
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 9.0.000.96 (Change release number) |
| Release Type | |
| Highlight | The name of the product has been changed from Agent Desktop to Agent Workspace in the Genesys Multicloud documentation. |
| Boilerplate(s) Used | |
| Release Date | 2022-07-28 |
| Private Edition Release Date | 2022-07-28 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List |
|
| JQL | labels = wwe-july-22 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-34029 | New | The name of the product has been changed from Agent Desktop to Agent Workspace in the Ge... | |
| WWE-1119 | Resolved Issue | Agent Workspace now supports localization for Google Agent Assist for Voice interactions. The transc... | |
| GAPI-35323 | Resolved Issue | The ending of chat interactions has been improved. Previously in some scenarios, error messages were... | |
| GAPI-35303 | Resolved Issue | In a Smart Failover scenario triggered by a Voice Channel outage, if an agent refreshes their browse... | |
| GAPI-35194 | Resolved Issue | If two resources have the same name, but belong to different groups, such as different Agent Groups ... | |
| GAPI-35035 | Resolved Issue | When a strategy sets the value of an attached data field in the Case Information area, but the... | |
| GAPI-35015 | Resolved Issue | The Print Preview view now supports strategy overrides of the value of the Case Data format... | Case and toast data |
| GAPI-34928 | Resolved Issue | For Outbound campaigns running in agent-less modes, such as Power IVR or SMS/Email campaigns, agent ... | |
| GAPI-34832 | Resolved Issue | The wording of dialog boxes and system notifications related to Smart Failover functionality has bee... | |
| GAPI-34458 | Resolved Issue | Agents no longer have to refresh the Agent Workspace browser page to see Teams targets that they hav... |
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