Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Support of optional validation of editable fields in the interaction Case Information view.
Boilerplate(s) Used
Release Date 2022-05-23
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-may-22
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-34104 New Agent Workspace enables you to control the treatment applied to URLs of embedded Web Applications. T...
GAPI-33464 New Agent Workspace now supports optional validation of editable fields in the interaction Case Infor...
GAPI-30132 New In the Related tab of the email interaction view for environments using Advanced Email, agents...
GAPI-34408 Resolved Issue Agent Workspace now displays correctly when the Statistics Gadget is enabled for an agent, a s...
GAPI-33854 Resolved Issue The Extend After Call Work time indefinitely message no longer unexpectedly blinks on and off ...
GAPI-33818 Resolved Issue The Interaction Queue view now correctly displays the complete list of interactions when an ag...
GAPI-32954 Resolved Issue During a Smart Failover situation in which Agent Workspace switches to a different region, voice cha...
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