Base unit of content for Agent Workspace - 9.0.000.94
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.94 (Change release number) |
| Release Type | |
| Highlight | Support of optional validation of editable fields in the interaction Case Information view. |
| Boilerplate(s) Used | |
| Release Date | 2022-05-23 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = wwe-may-22 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-34104 | New | Agent Workspace enables you to control the treatment applied to URLs of embedded Web Applications. T... | |
| GAPI-33464 | New | Agent Workspace now supports optional validation of editable fields in the interaction Case Infor... | |
| GAPI-30132 | New | In the Related tab of the email interaction view for environments using Advanced Email, agents... | |
| GAPI-34408 | Resolved Issue | Agent Workspace now displays correctly when the Statistics Gadget is enabled for an agent, a s... | |
| GAPI-33854 | Resolved Issue | The Extend After Call Work time indefinitely message no longer unexpectedly blinks on and off ... | |
| GAPI-33818 | Resolved Issue | The Interaction Queue view now correctly displays the complete list of interactions when an ag... | |
| GAPI-32954 | Resolved Issue | During a Smart Failover situation in which Agent Workspace switches to a different region, voice cha... |
Contents
Comments or questions about this documentation? Contact us for support!