Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight The Interaction notification and Team Communicator Recents list now displays the contact name and the number of missed calls from the contact.
Boilerplate(s) Used
Release Date 2022-03-22
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = "wwe-march-22"
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-33291 New To be complaint with WCAG 2.1 level AA, the contrast ratio of the placeholder text in the Search...
GAPI-32949 New For environments using browser-based WebRTC, agents who are on a consultation call can now mute and ...
GAPI-32268 New If the contact name is available in the SIP header and is not present in the Contact Directory...
GAPI-30936 New When displaying interactions in the Details tab of the History view, Workspace now only ...
GAPI-31259 New Update: Agent Workspace now supports CX Contact labels for user-defined fields.
GAPI-33561 Resolved Issue When the Pending State feature is configured, the After Call Work (ACW) duration displayed in ...
GAPI-33258 Resolved Issue Changing the phone type from WebRTC to Generic in Agent Setup no longer prevents agents ...
GAPI-32533 Resolved Issue Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACK...
Retrieved from " (2024-04-19 12:29:01)"
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