Base unit of content for Agent Workspace - 9.0.000.91
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.91 (Change release number) |
| Release Type | |
| Highlight | The Interaction notification and Team Communicator Recents list now displays the contact name and the number of missed calls from the contact. |
| Boilerplate(s) Used | |
| Release Date | 2022-03-22 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = "wwe-march-22" |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-33291 | New | To be complaint with WCAG 2.1 level AA, the contrast ratio of the placeholder text in the Search... | |
| GAPI-32949 | New | For environments using browser-based WebRTC, agents who are on a consultation call can now mute and ... | |
| GAPI-32268 | New | If the contact name is available in the SIP header and is not present in the Contact Directory... | |
| GAPI-30936 | New | When displaying interactions in the Details tab of the History view, Workspace now only ... | |
| GAPI-31259 | New | Update: Agent Workspace now supports CX Contact labels for user-defined fields. | |
| GAPI-33561 | Resolved Issue | When the Pending State feature is configured, the After Call Work (ACW) duration displayed in ... | |
| GAPI-33258 | Resolved Issue | Changing the phone type from WebRTC to Generic in Agent Setup no longer prevents agents ... | |
| GAPI-32533 | Resolved Issue | Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACK... |
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