Base unit of content for Agent Workspace - 9.0.000.90
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 9.0.000.90 (Change release number) |
| Release Type | |
| Highlight | For environments using Advanced Email, Workspace now supports the Related tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. |
| Boilerplate(s) Used | |
| Release Date | 2022-02-28 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = "wwe-january-22" |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-31802 | New | The Performance Tracker now supports the apostrophe character for statistics names. | |
| GAPI-17825 | New | Updated: Agent Workspace now supports reserving an agent for call distribution by default.... | |
| GAPI-27107 | New | Workspace now supports integration of web applications within the user interface. | |
| GAPI-30096 | New | For environments using Advanced Email, Workspace now supports the Related tab to enable agents... | |
| GAPI-30465 | New | Workspace now enables you to specify whether the email subject is mandatory or optional before an ag... | |
| GAPI-30578 | New | The system inactivity timeout notification feature is improved. | |
| GAPI-31473 | New | Workspace now supports dialing a phone number from the body of an email interaction by clicking the ... | |
| GAPI-32589 | New | To enable agents to understand the content of a dialog box in Workspace, the screen-reader announcem... | |
| GAPI-32590 | New | To enable agents to understand the purpose of a table in Workspace, the screen-reader announcement o... | |
| GAPI-32344 | Resolved Issue | Outbound Preview and Push Preview Auto-dial interactions now correctly support strategy overrides. | |
| GAPI-32054 | Resolved Issue | For Outbound ASM campaigns, Workspace now displays the correct list of Disposition codes. When the c... | |
| GAPI-31877 | Resolved Issue | Azure only: Workspace now correctly retrieves and handles embedded images in the body of an em... | |
| GAPI-31856 | Resolved Issue | Azure only: Workspace no longer sends blank outgoing email interactions. Previously, in certai... | |
| GAPI-32844 | Resolved Issue | When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly rere... | |
| GAPI-31764 | Resolved Issue | In environments where several Corporate Favorites, each with different sets of attached data, are co... | |
| GAPI-31570 | Resolved Issue | Advanced Search drop-down menus now include a scroll bar to handle long lists of condition filters. | |
| GAPI-31534 | Resolved Issue | Workspace now handles browser crashes in cases where agents had Workspace open in multiple tabs. Pre... | |
| GAPI-31513 | Resolved Issue | In the Interaction Search view, the Advanced Search condition selections are now correct... | |
| GAPI-32457 | Resolved Issue | Workspace now correctly handles embedded images in inbound email interactions. Previously, depending... | |
| GAPI-31104 | Resolved Issue | Azure only: Login of Workspace with WebRTC is now improved. Previously in some scenarios, the ... | |
| GAPI-32533 | Resolved Issue | Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACK... | |
| GAPI-32800 | Resolved Issue | Agents can now reply to chat messages and emails. Previously, in some circumstances, agents had to c... | |
| GAPI-32838 | Resolved Issue | To be complaint with WCAG 2.1 level AA, the contrast ratio of the search icon and the placeholder te... |
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