Base unit of content for Agent Desktop - 9.0.000.90

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Component RN Definition[edit source]

Component Agent Desktop
Deployment Type Genesys CX on Azure
Release Number 9.0.000.90 (Change release number)
Release Type
Highlight For environments using Advanced Email, Workspace now supports the Related tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents.
HighlightBoilerplate
Release Date 2022-02-28
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = "wwe-january-22"
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-31802 New The Performance Tracker now supports the apostrophe character for statistics names.
GAPI-17825 New Updated: Agent Desktop now supports reserving an agent for call distribution by default. ...
GAPI-27107 New Workspace now supports integration of web applications within the user interface.
GAPI-30096 New For environments using Advanced Email, Workspace now supports the Related tab to enable agents...
GAPI-30465 New Workspace now enables you to specify whether the email subject is mandatory or optional before an ag...
GAPI-30578 New The system inactivity timeout notification feature is improved.
GAPI-31473 New Workspace now supports dialing a phone number from the body of an email interaction by clicking the ...
GAPI-32589 New To enable agents to understand the content of a dialog box in Workspace, the screen-reader announcem...
GAPI-32590 New To enable agents to understand the purpose of a table in Workspace, the screen-reader announcement o...
GAPI-32344 Resolved Issue Outbound Preview and Push Preview Auto-dial interactions now correctly support strategy overrides.
GAPI-32054 Resolved Issue For Outbound ASM campaigns, Workspace now displays the correct list of Disposition codes. When the c...
GAPI-31877 Resolved Issue Azure only: Workspace now correctly retrieves and handles embedded images in the body of an em...
GAPI-31856 Resolved Issue Azure only: Workspace no longer sends blank outgoing email interactions. Previously, in certai...
GAPI-32844 Resolved Issue When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly rere...
GAPI-31764 Resolved Issue In environments where several Corporate Favorites, each with different sets of attached data, are co...
GAPI-31570 Resolved Issue Advanced Search drop-down menus now include a scroll bar to handle long lists of condition filters.
GAPI-31534 Resolved Issue Workspace now handles browser crashes in cases where agents had Workspace open in multiple tabs. Pre...
GAPI-31513 Resolved Issue In the Interaction Search view, the Advanced Search condition selections are now correct...
GAPI-32457 Resolved Issue Workspace now correctly handles embedded images in inbound email interactions. Previously, depending...
GAPI-31104 Resolved Issue Azure only: Login of Workspace with WebRTC is now improved. Previously in some scenarios, the ...
GAPI-32533 Resolved Issue Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACK...
GAPI-32800 Resolved Issue Agents can now reply to chat messages and emails. Previously, in some circumstances, agents had to c...
GAPI-32838 Resolved Issue To be complaint with WCAG 2.1 level AA, the contrast ratio of the search icon and the placeholder te...
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