Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on Azure, Private Edition
Release Number (Change release number)
Release Type
Highlight *Resolved issues and improvements.
  • Private Edition: Support for the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
Boilerplate(s) Used
Release Date 2021-09-16
Private Edition Release Date 2021-09-17
Mixed Mode Release ReleaseDate
Private Edition Containers List
  • wwe-nginx-9.0.4.tgz
  • gws-ui-workspace:
JQL labels = WWE-September-21
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-27623 The Service Client API now provides events when an outbound campaign state is updated.
GAPI-30312 Resolved Issue The scroll bar in Team Communicator for the transfer, conference, and consultation functions n...
GAPI-30278 Resolved Issue Agent Workspace now correctly re-establishes connection to the softphone in the following scenario: ...
GAPI-30271 Resolved Issue If a very short network disconnection occurs, Agent Workspace no longer displays notification messag...
GAPI-29822 Resolved Issue For Internet Explorer users, the Threaded view button no longer appears to be active in the My Hi...
GAPI-29800 Resolved Issue Manual column width adjustment of the My History, Interaction Search, and Contact His...
GAPI-30120 Private Edition Workspace Web Edition now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • ...
Configure Workspace Web Edition
CPE-1948 Private Edition As of October 29, 2021, Agent Workspace supports deployments on Google Kubernetes Engine (GKE) in Ge...
Retrieved from " (2023-10-04 16:17:10)"
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