Base unit of content for Agent Desktop -

From Genesys Documentation
Jump to: navigation, search

Component RN Definition[edit source]

Component Agent Desktop
Deployment Type Private Edition, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight *Resolved issues and improvements.
  • Private Edition: Support for the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
Release Date 2021-09-16
Private Edition Release Date 2021-09-17
Mixed Mode Release ReleaseDate
Private Edition Containers List

Docker: gws-ui-workspace:

HelmChart: wwe-nginx-9.0.4.tgz

JQL labels = WWE-September-21
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-27623 The Service Client API now provides events when an outbound campaign state is updated.
GAPI-30312 Resolved Issue The scroll bar in Team Communicator for the transfer, conference, and consultation functions n...
GAPI-30278 Resolved Issue Agent Desktop now correctly re-establishes connection to the softphone in the following scenario:
  1. ...
GAPI-30271 Resolved Issue If a very short network disconnection occurs, Agent Desktop no longer displays notification messages...
GAPI-29822 Resolved Issue For Internet Explorer users, the Threaded view button no longer appears to be active in the My Hi...
GAPI-29800 Resolved Issue Manual column width adjustment of the My History, Interaction Search, and Contact His...
GAPI-30120 Private Edition Workspace Web Edition now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • ...
Configure Workspace Web Edition
CPE-1948 Private Edition As of October 29, 2021, Agent Desktop supports deployments on Google Kubernetes Engine (GKE) in Gene...
Retrieved from " (2022-07-06 09:53:47)"