Drilldown: Test Capabilities

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Test Capabilities > NOTES : Available to current Reactive Chat customers only or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or Nuance TTS

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CATEGORY:
None (1) · Digital (1)
NAME:
Employee Performance (WE03) (1) · Inbound Voice IVR - TTS (1) · Reactive Chat (1) · Resource Management (WE02) (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
STATUS GEC AWS:
1. Standard (1) · 2. PM-CONTROLLED (1)
TIME EAP GEC AZURE:
None (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 3Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · Resource Management (WE02) (1) · _Enterprise IVR (1) · _NA (1)
CAPABILITY AWS:
None (1) · Inbound Voice IVR - TTS (1) · Reactive Chat (1)

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