Drilldown: Test Capabilities

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Test Capabilities > NOTES : - verify Portico support in specific geo-regions or Available to current Reactive Chat customers only or Genesys Cloud Resource Management (WE02) package should be positioned for new customers or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20

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CATEGORY:
None (1) · Digital (1)
NAME:
Inbound MMS support (1) · Reactive Chat (1) · Resource Management (WE02) (1) · Workforce Management (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1)
STATUS GEC AZURE:
0. NA (1) · 2. PM-CONTROLLED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
2. PM-CONTROLLED (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Resource Management (WE02) (1) · _Inbound SMS, MMS (1) · _NA (1)
CAPABILITY AWS:
None (1) · Inbound MMS support (1) · Reactive Chat (1) · Workforce Management (1)

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